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Forget What You Learned in Grade School: Five Teamwork Myths

August 1st, 2007 @ 9:00 am

27 Comments

Categories: Collaboration, Strategy, Teamwork

Tags: Team, Teamwork, Jeff Palfini

Since we were all knee-high to a whiteboard, we’ve been told that we need to work well as part of a team, that the team trumps the individual, that every leader is only as good as his team. Team team team team team. Who didn’t ride the pine in Little League so everyone could get a few minutes of playing time?

But now that we’re adults, cynics — many of us full-blown skeptics — can we really believe that this idea of team is the holy grail of productivity and success? Anyone whose days are spent trying to squeeze in work between all of their meetings can tell you that team unity can sometimes be counterproductive. And it seems that the only people who get anything out of you and your officemates catching a backward-falling coworker is the consulting company that charged $5,000 to show you how to do it.

So just as we adults have learned that you can, in fact, drink too much milk or water, we also must question the grade-school wisdom we’ve always assumed to be true about teamwork.

Top Five Myths of Teamwork

  1. Teams are always good. Managers confronted with a new task should always consider whether pulling together a team will be the most efficient way to complete the task. Sometimes it’s faster and less complicated to parcel it out or delegate it to one or two people, especially if the task is fairly routine.
  2. Teams should come to a consensus. Time spent trying to reach consensus on decisions could be better spent acting on the decisions, as Jon Katzenbach discusses in his book “Teams at the Top.” More often than not, the team members who possess the knowledge to make an informed decision should do so individually.
  3. There’s no “I” in team. This old chestnut gets trotted out anytime a manager doesn’t want to consider the needs of individuals within the team. But keeping the individual members of the team happy, invested in the task, and excited about their job is the only way a team can be effective. They need to know you have their long-term development in mind too, not just the goals of the team.
  4. You must get along with your teammates. Rodney King’s famous rhetorical question (”Why can’t we all just get along?”) was just that. Sometimes your team members’ personalities just don’t mesh, and this isn’t necessarily a bad thing. Conflict actually helps a team stay innovative. Your team members need to respect each other and their respective roles, and follow the team’s general code of behavior; they don’t have to go out for pints or stand as godparent for each other’s kids.
  5. The more the merrier. Though it seems like adding another pair of eyes, ears, and typing hands to a project is always a positive, teams lose some of their effectiveness when they expand past 12 to 15 members. The larger a team gets, the harder it is to keep members invested, informed, on task, and on the same page.
 
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  •  
    1

    thatnewgirl

    08/09/07 | Report as spam

    Too many cooks in the broth

    I agree that over-emphasis on teamwork can be counter-productive especially when it comes to big projects that are assigned to "team." Since no one person feels directly responsible for seeing such a project through, people often assume some one else will do it and it never gets done. Sometimes collective responsibility means no responsibility at all.

  •  
    2

    georget730504

    08/09/07 | Report as spam

    Reflections

    "Food for thought"

  •  
    3

    meganm@...

    08/09/07 | Report as spam

    "Me" in Team

    There is no "I" in team but there is an "M" and an "E". The team members are going to become unfocused and lose their drive if they are bored, misinformed, or confused about the direction of the team.

  •  
    4

    david@...

    08/09/07 | Report as spam

    Cattle or lions?

    Teams can be noisy cattle with bits in their mouths; better to be families of quiet lions. Puppeteers can become leaders by dropping their strings; to inspire peace, energy and initiative.

  •  
    5

    timmyb83

    08/09/07 | Report as spam

    College 2.0, overcompensating?

    Having just graduated with a degree in computer science, I learned a different set of 5 myths, they are:

    1) Teams are always bad
    2) Reaching consensus is always a waste of time
    3) "I" is the only team you can count on
    4) If your team has a general code of behavior, that means you wasted time reaching a consensus on something -- half the people don't agree anyway
    5) Two people is the maximum team size, otherwise, some subgroup (2+) can collectively blame another team member, resulting in zero collective responsibility

    That might be a bit exaggerated... but the implicit message was that a team is a good way to get a lot of things done but a cumbersome way of getting a single big thing done.

  •  
    6

    ghbranigan

    08/10/07 | Report as spam

    What is a Team?

    All teams have members with different responsibilities, ranging from quarterback, to water boy, to flanker. Got it?

  •  
    7

    mcontois@...

    08/10/07 | Report as spam

    Generalizations are Hard

    As always, common sense needs to be employed. Put the problem first then figure out how to best start solving it. If a team is deemed necessary then figure out who should be on the team and what expertise they will bring to help solve the problem. You cannot expect to throw a group of individuals on a project and say there you go. You will be lucky if anything productive comes out of it. Establish a set of guidelines for the team. There should be a definitive leader who is responsible for making sure that objectives are met. That's another early step, what is the purpose of the team? Every team member should know the ultimate objectives and what is expected of each person. If a person on the team is not meeting the needs of the project then that person should be dealt with appropriately. A team is a conduit to the results. It is not the only way to get things done. A major problem I see in business that upper management thinks they know it all and that is a huge mistake. There will always be something they don't know and it's best to consult others in the organization because they might see something they missed or they might get confirmation that they are on the right track. Ego has no place in business.

  •  
    8

    naoise.gaffney@...

    08/10/07 | Report as spam

    Teamwork and Consensus

    As an NCO in the Royal Swedish Coastal Artillery during the 90's I learned a few valuable lessons regarding teamwork, especially with regard to consensus:
    - Reaching consensus takes time but as it involves all team members we're more likely to reach a brilliant conclusion by drawing on everybody's experience and expertise (just like the SAS "Chinese Parliament").
    - Involving all team members and collectively reaching a decision is good as we're all more likely to make an effort to see "it" through to its fruition (motivation).
    - It's the leaders (Boss/NCO's) primary job to act as a facilitator and moderator to ensure time and effort is well-spent.
    - In a crisis situation or at the end of a lively debate, it's the leader (Boss/NCO) that makes the final decision.

    Slainte!

    Naoise "Gaff" Gaffney

  •  
    9

    tomlazelle@...

    08/10/07 | Report as spam

    WTF

    Is this article a joke.... Without team there is no company. If you are such a pathetic leader that you cannot organize your team then the company should can you and find a more suitable leader. Teams that do not want to cooperate should also be canned, plain and simple. Although this may seem harsh, indeed the purpose for all companys is to make money. The team that cannot produce will find themselves out of a job.

  •  
    10

    GroundhogDaySurvivor

    08/10/07 | Report as spam

    WTF, Indeed

    No one is saying that teams are bad. But I now work for a boss who thinks teamwork means "Drop everything and come sit in my office while I say the same things over and over for 90 minutes." He doesn't understand that constant meetings can prevent a team from getting the actual work done.

    Being part of a team doesn't mean you have to spend every minute of the day together. Sometimes you have to spend time apart, accomplishing your individual tasks, so that the overall task assigned to the team can be accomplished.

    I could get one hell of a lot more work done if I could telecommute. But I work for people who think we all need to be under the same roof, and we all need to have every information exchange in person. What I can't get my superiors to understand is that I can multi-task better and get more work done in a shorter amount of time when I don't have to deal with the typical office interruptions, such as 15 people coming by my office every Friday to ask me what my plans are for the weekend, and the same 15 people coming by my office every Monday to ask me what I did over the weekend.

  •  
    11

    josephmartins

    12/07/07 | Report as spam

    well...

    While I agree that the interruptions in an office can kill productivity, I'm skeptical that telecommuting would make the average employee more productive.

    I believe many people, perhaps a majority of people, are simply incapable of effectively managing their own time. Office distractions would be replaced with distractions at home. Further, some claim they would "save" on commute time as if they would apply this time toward additional work. For many people, that is simply untrue. Less commuting means more personal time - and there's nothing wrong with that.

    Sadly, the bad apples ruin it for everyone. Many employers don't want to deal with permitting some employees to telecommute, while denying others the same opportunity. Instead, right or wrong, the employers just say no.

    On the other hand, with proper management, an office environment can be very productive. [btw, fifteen people interrupting your work each Monday and Friday can stop anytime you want. That's not your bosses problem.]

    For me, telecommuting is more about lost time (the commute) and wasted resources (gas, tolls, vehicle wear and tear, etc..). Both have an impact on our own personal bottom lines, and the environment. If your current employer says no to telecommuting, consider looking for employment with a shop that embraces it.

    Or, you might consider doing what I [and millions of other Americans] have done - start your own business. Six years now. I could never go back to a cubicle farm.

  •  
    12

    keull@...

    11/14/07 | Report as spam

    dont be silly

    the article isnt a joke, you are, the article mentions the realities of the workplace, you don't.

    if all companies are about is making money this article addresses just that, the fact that results are not dependant on you having a head stuck in the sand mentality and be unable to address the issues related to a task, one size doesnt fit all, if one person will perform the task more efficiently than 10 use the one person, if the task really needs a team, then have a team, if then the team needs some tweaking to make it work, say have some people perform tasks in a more independant way than others, than so be it.

    This article is saying something that should be taken as common sense, but you sir, just prove the need to blogs such as this that have to spell it out for people like you what is wrong with SOME team management techniques, the lack of vision.
    kicking a guy out because he can perform better on his own is to lose a possibly greater asset than a group of monkeys who cant do any task at all but seemingly work great as a team for no visibly results.

    I myself hate primadonnas, but the reality is, if you want results, you have to manage your resources individually, its not easy to make a working team, and forcing a cube into a round hole is not the way forward.

  •  
    13

    jennifer.waldeck@...

    08/10/07 | Report as spam

    Joke

    Yes, a joke is right. The author provides no rationale for his points -- it's just a rant by someone who must not earn high marks for "working and playing well with others."

  •  
    14

    sambasi

    08/10/07 | Report as spam

    Why Teamwork sometime fails?

    Team Leader:-Weak / Poor leadership skills / Bureaucratic
    Goal:- Ambiguous
    Team members:- Directionless/Lack of complimentary skills /LargeTeam / lack of motivation
    Team Work Poor Communication / Poor Knowledge management

  •  
    15

    Raymond Danner

    09/10/07 | Report as spam

    Hmmm...this description sounds like ... MICROSOFT!

    Seriously, have you ever seen anything cohesive come out of Redmond that had no serious bugs and just simply worked?

    No, I haven't either. Perhaps it is because Microsoft's teams are too large and their main guy is an egomaniac who thinks he knows everything?

    Seriously though, a lot of companies do just as the author said, and waste time and energy on incessant and (ultimately) useless meetings. As someone said in a comment, telecommuting is often more effective because you're not constantly distracted by co-workers and their plans or lack thereof. On the other hand, telecommuting (especially for someone with a family) can backfire and their family provide even more distraction than they faced at work. Seems a Catch-22, doesn't it?

    The "WTF" posts miss one key thing: An incompetent project manager can make the best and brightest people look like fools because he or she slows or stops the work with micromanagement. As someone who has seen this happen with more than one job, I can personally attest to the demoralizing effect of incessant meetings with every expectation of the daily quota of work being done regardless of the hour you lost to the meeting, then once the project completes, the manager, who did squat, took credit. Conversely, if the project fails, then the team members, who worked their hearts out, often lose their jobs, while the (incompetent) manager gets a promotion. Is there any clue here as to why the workers don't trust the management?

    Sometimes a supervisor stands over the shoulder of a team member, expecting that to get them working harder, when, in fact, that usually interferes in their working effectively! Again, personal experience. When I mentioned the problem to our mutual boss, the guy got a talking-to that did no good. Three weeks later, I resigned, rather than be fired. Again, Catch-22, and one I didn't find a way out of.

  •  
    16

    guilhems@...

    08/11/07 | Report as spam

    Five myths - oh so true

    Since I work in a multinational environment, especially with Germans who are so focused on consensus, I have come to the conclusion that any group must have a leader that sets a vision, and ensures coherency based on this vision of the expected outcomes. Reaching even an 80% consensus (Germans often demand that the whole group agrees before moving forward, imo, is a waste of time and a lame excuse for bosses who just do not want to take responsibility for potential failures.

    As for the number of teammembers, with the advance of collaborative tools, if the team leader is ready to abandon the notion that knowledge is INTERNAL power, and is willing to share data among his COI (Community of Interest) because, after all, he chose to trust his guys (well, he should have been granted the right to choose his guys, but it's obviously not always the case), then, the number of teammembers is not so much of a problem. But as a general rule, I agree that 10-12 is the maximum amount of resources that can be correctly managed by getting to know each teammember well enough on a personal basis.

    To sum it up: a good team is led by a charismatic leader with a vision, who manages both brilliant elements and dedicated, sturdy workers (who do not complain when asked to do cosmetic or repetitive tasks), naturally instill respect as a main value of the team, yet encourages free brainstorming and accepts that his ideas may be challenged. Of course, he also has to take responsibility for the team's failure, share the results of successes, and demonstrate that it's worth fighting for / with hi because he sets indivduals on a good career path (which is not necessarily the same one for every employee - everyone wants to become a manager, but only a few can, and a boss must find ways to satisfy these guys as well).

  •  
    17

    kwjenkins

    08/22/07 | Report as spam

    What about the girls?

    I appreciate your response. But are your teams all guys or are there some girls, too? And I'll bet there are some female team leaders, right? wink

    Just ribbin' ya.

  •  
    18

    marc.smith@...

    08/13/07 | Report as spam

    Oh dear !

    There is some merit in some of what was said in this article, however as teams are made of people (i.e. every single one is different) then to generalise in this manner is rather foolish.
    There is no hard and fast rule to making a team work - if there was, then we'd have companies full of managers who had 'read the book' and were naturally good team builders / leaders.
    Successful team builders / leaders instinctively know which toold / methods to use with the make-up of the individual members.

  •  
    19

    jroundy

    08/13/07 | Report as spam

    Sounds Good

    It sounds good to say that teams are important and we should promote them but the reality is if the organization or more specifically, the leadership, doesn't support teams and show they value them then it really doesn't matter. When was the last time you heard of a team being promoted.

  •  
    20

    kschuh

    08/24/07 | Report as spam

    Teams don't get promoted

    Teams do not get promoted. Individuals get the attention.

  •  
    21

    m.anleitner.68

    08/17/07 | Report as spam

    Consensus & Teams

    Consensus is much more valuable than the comments in this article suggests; without consensus, implementation of tasks that require cooperation from several sources will be difficult or even possible.

    And "Teams at the Top" is about the special case of executive teams, which, if you have read all of Katzenbach & Smith's work, are quite different from most business teams.

    Finally, the source of this comment is a poor definition of consensus. Ask any team to define this, and you'll get 3-4 definitions--and these are almost always mutually exclusive. No wonder people think consensus isn't viable.

  •  
    22

    arabic58@...

    10/29/07 | Report as spam

    5 team work Myths?

    Yes, that drible is what some female teacher wants you to learn. I have been on a lot of teams in IT in the past 10 years. That team work crap has always gotten me fired. Even after I brought the donuts to the team meeting for a month straight. My high school track coach explained it to me this way; " If you want a track team to win the high jump, you find one guy that can jump 7'-2". You don't get two guys that jump 3'-7"." He was a hard man. Of course we came with in a hairs breath of winning the state track championship that year. And we Placed 1, 2 and 3 in the shot put that year. All three shot putters went on to play pro football. Won 3 three super bowl rings. One still holds the school boy record for the shot put, 85 feet. Oh yea, an Olympic champion too. Track and Field is not a very good team sport, but thats the way they score it. One of the shot putters ran the anchor leg on the 4x100 relay. The one that played for the Greenbay Packers couldn't dance just like me. I think thats why we were friends.

  •  
    23

    generapharm@...

    10/31/07 | Report as spam

    RE: Forget What You Learned in Grade School: Five Teamwork Myths

    As with all ideas you can have too much of a good thing. This article focuses on the state in many companies-there is a problem, issue,job to be done....form a team. There may be someone in the company who can solve the problem immediately..but he is not a team player.

  •  
    24

    generapharm@...

    10/31/07 | Report as spam

    Camels

    My first boss in industry had two sayings.." A camel was a horse designed by a committee" and "any team of more than one person is inherently inefficient"..so instead of looking at the theories of teams and team building we need to look at techniques for deciding which problems need teams and which don't...and this is something that seems to be sadly missing from the literature.....any pointers?

  •  
    25

    mikebrennan@...

    11/12/07 | Report as spam

    RE: Forget What You Learned in Grade School: Five Teamwork Myths

    Teamwork has become the best way to avoid personal responsibility for business decisions that don't succeed. The days of managers hired or promoted for their ability seems to have passed. Now it is servivability that reigns in the workplace. Be visible when a ecision works and invisible when one doesn't.

  •  
    26

    Oleg Ivaniloff

    11/22/07 | Report as spam

    RE: Forget What You Learned in Grade School: Five Teamwork Myths

    When compared to a sort of family, teamwork is neither the best solution nor any harmful entity. In fact, some families live on, some actually drift apart. I've just mentioned that case of comparison for one clear reason: the boss being a good director, is a team member anyway. Otherwise there gonna be (not necessarily, of course, yet) hidden managers, internal contradictions within the company and all that jazz, exploding the business. A nice article. Happy days!

  •  
    27

    prizm44m@...

    12/21/07 | Report as spam

    team work mantra is for the birds

    Interesting topic! I have founded small businesses, medium and one or two larger businesses. I didn't go looking for a "team".
    The so called team came together - people interested in a common goal and common gain. In my experience, individuals who are good at what they do, perform and do so over and above - they are innovative and take ownership for their work and participation.
    What do I need in an organization? People who arrive ready to
    dig in and get the job done. Yes, they are individuals and have different personalities and strengths when paired up my job is to help them work through the inevitable differences. Founding stage is where teamwork is most visible and exemplified. Beyond that it is a control tool that managers in larger organizations (who by the way often do not know what real team work looks and feels like) use to cover their hiring mistakes. If you want a star performer, then you take it all and learn how to interact, manage and communicate with that individual.

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