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Poll: Promo Items as Sales Tools?

January 6th, 2009 @ 11:30 am

13 Comments

Categories: Marketing, Sales Process, Sales Skills, Sales Tips, Watercooler

Tags: Sales Tool, Pharmaceutical Company, Sales Strategy, Sales Force Management, Sales, Geoffrey James

Starting this year, sales reps for drug companies will no longer be able to provide doctors with pens, coffee mugs, staplers, etc. emblazoned with product and corporate logos.

I’ll bet that pharmaceutical sales reps aren’t all that crushed.

I have never, ever, bought a product or service because I had it on my coffee mug or saw it on somebody else’s.   I suppose there might be some sort of subliminal value to logo placements, but today’s world is so full of visual SPAM that I think everyone pretty much filters it out.

In any case, the new guidelines were written by appointees of the Bush administration, which has been unswervingly chummy to the pharmaceutical industry. And significantly and unsurprisingly, the guidelines the real conflicts of interest untouched.  For example, drug firms can still pay physicians to speak at boondoggle conferences.

I strongly suspect that the pharmaceutical industry agreed to forgo trinket distribution because they know that such giveaways really don’t have much impact on sales.

But I’ll bet most sales pros agree.  I’ll bet that most sales reps, when it comes to logo trinkets,  have the attitude that “as long as they’re available, I’ll hand them out.”  However, when it comes right down to it, they’d just as soon that marketing spent the money on something useful, like lead generation.

That’s why I suspect, anyway.  I want to know what you guys think, so here’s a poll:

IN MY OPINION, PROMOTIONAL ITEMS ARE:

View Results

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UPDATE (1/8): This post is continued in “Spam Stinks but Marketing is Clueless

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  •  
    1

    null

    01/06/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    I am in a business that deals with office furniture
    liquidations. How many dumpsters are filled with promo
    items when the space is cleaned out, I can not begin to
    fathom. After the systems furniture is removed from the
    site, there is a carpet tiled floor covered with
    plastic/metal/unknown trinkets waiting to be shoveled
    away. (Along with golf outing photos!) The first time I
    witnessed this, it stopped me dead in my tracks. What a
    waste these things truly are!

  •  
    2

    srayfield@...

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Promotional items are an effective tool when used as part of an integrated marketing communications plan. Promo items are not intended to get you to buy anything. They are intended to help support top-of-mind awareness. Awareness is just the start of the purchase cycle. Many studies have shown that when faced with purchasing or recommending a product or service that we have a list of usually 3 items we remember. The promo item helps to make sure we think of the item as one of the three for consideration. Marketing continues to under marketing the effectiveness and thus we have the trinkets for the boy???s concept. As you write on you Dell computer with that little Intel sticker remember integrated communication is the key to using marketing dollars effectively.

    Stephen Rayfield is a dynamic marketing knowledge mentor??? who teaches marketing and executive people how to use a variety of marketing tools, models and techniques to think more strategically and to get focused about growing their business to the next level. Warning: Before you have another planning session download his free eBook, ???17 Ways Marketing Can Increase Your Company Bottom Line Profits??? at http://www.stephenrayfield.com. Invest in the seeds of knowledge to explode your business growth.

  •  
    3

    Lorenzo H

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    A waste of time and money. A savvy buyer will never fall for gimmickry such as this. I deal with chain stores from national monsters to small regionals, and even the small ones now forbid their category managers from accepting gifts of any kind - and it is frankly a relief from the old days. Now the focus is on business and showing a buyer how you can either make them more money , make their job easier, or make them look better in the eyes of their bosses. If you can nail all three of those points - you will never need corny marketing tools.

  •  
    4

    elwgreen

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Regarding your pharmaceutical promo items, my wife used to work for a doctor's office and you would not believe how silly some of the items are. For instance she brought home a paper clip holder that looks like a toilet. That is a waste of time and money. The other side of that coin is that the pharma reps continually buy lunch for the entire office. My wife gained a lot of weight because of the food that was brought in almost "every day". Now you wonder why medicine is so expensive?

  •  
    5

    Geoffrey James, Sales Machine

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Quote form elwgreen: My wife gained a lot of weight because of the food that was brought in almost "every day".

    Still allowed under the new rules, BTW.

  •  
    6

    gjbautz

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Pharma reps are not sales professionals they are educators. Many recruiting firms and sales companies do not consider this position sales as there is no sales cycle, tactics or close. Fancy dinners, pens and coffee mugs were their way of closing deals with the hope the Doctor or PA would write scripts for their drug. For personal reasons, I am very close to the medical industry where I have personally experienced countless pharma fancy lunches, dinners, sporting events and have never witnessed anything that reflected sales tactics. Many medical professionals feel and pharma reps will tell you that their days are numbered as their education secessions will be taken over by the internet in the form of webcasts.

    By the way, in addition to the trinkets being taken away effective 2009, the fancy lunches and dinners out were also taken away. Pharma reps are only allowed to bring lunch to the office for a lunch and learn.

  •  
    7

    Geoffrey James, Sales Machine

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Quote from gjbautz: Pharma reps are only allowed to bring lunch to the office for a lunch and learn.Oh, puleeze... As if absolutely anything couldn't be folded under the "lunch and learn" heading.

    As for pharma reps not being in sales, that's true but only in a sense. They're channel reps and the doctors are the sales force.

  •  
    8

    spettis

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    MARK YOUR TERRITORY!!!

    Most of the time the promotional items are there to "mark a territory" for the sales rep. If one rep comes into an office and sees his/her competitor's trinkets there, it gives that rep the idea that this is a "orange product" store as opposed to a "blue product" store. Most of the time this is why we load our cars up with that product, it puts a subliminal fear into our competitor into not "pushing" their product.

    Sales promotions are never a bad thing, however in some markets (pharma included) it became a requirement in order to make a sale. The desk calendars, pens, notebooks, paper clips, and coffee mugs all do the same thing - BROADCAST THE PRODUCT. If you continue to hear (and see) the McDonalds golden arches everywhere and on TV, eventually you will hunger for a Big Mac.

    Good luck out there, work smart and happy selling!

  •  
    9

    Geoffrey James, Sales Machine

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Quote from spettis: If one rep comes into an office and sees his/her competitor's trinkets there, it gives that rep the idea that this is a "orange product" store as opposed to a "blue product" store.

    Oh, I get it. Sales reps leave trinkets in order to provide competitive information for the people who'd like to displace them from the account. How obliging. Give me a break. Seriously, that is the silliest thing I've heard in months.

    BTW, sales promotions are a very bad thing if they waste money, thereby raising the cost of sale, while providing no corresponding benefit.

  •  
    10

    mensoelrey

    01/07/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Surely they are useful presents. If you give someone something, they feel a natural urge to reciprocate. You don't agree to buy a house just because a salesperson gave you his pen, but you are more likely to keep it in mind.

  •  
    11

    Geoffrey James, Sales Machine

    01/08/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    I'm willing to bet that the reason that there are so many "nice to have" responses is that sales reps are happy just to get ANYTHING out of their marketing groups. Since the marketing guys are off running dopey ads and running self-fulfilling focus groups, when they actually provide the sales team with something, even something marginal, it's at least better than nothing.

  •  
    12

    Geoffrey James, Sales Machine

    01/08/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    Quote from mensoelrey: You don't agree to buy a house just because a salesperson gave you his pen, but you are more likely to keep it in mind.

    A bit weak. I will say this, though, if you keep the pen, you'll have the name (and phone number) there if you ever call again. So I suppose trinkets have some use as alternative (and more likely to be kept) business cards...but only if they have a phone number or website name on them.

  •  
    13

    SteveRider

    01/08/09 | Report as spam

    RE: Poll: Promo Items as Sales Tools?

    They're useful in channel sales when you visit one of your reseller and retailers and you want to bring a little gift to the meeting. I'm still amazed that a technician is happy to receive and wear a t-shirt with our logo on it. A happy, competent, and interested reseller usually translates into more business.

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