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Sales Machine

A, Always. B, Be. C, Closing.

Are You a Closer? I Mean, Really?

November 12th, 2009 @ 5:30 am

Categories: Career Development, Closing, Negotiations, Sales Process, Sales Skills

Tags: Sales Strategy, Sales Force Management, Sales, Geoffrey James

There are few things more valued in a sales professional than being a “closer.”  If you know how to close, then you end up making as many sales as possible; if you lack that skill, you’re probably floundering.

So, then, how do you know if you’re a closer?  Looking at the number of sales you make — even compared to your peers — doesn’t tell you much, because you can still make big sales (but not fulfill your potential) if you’re strong in other areas.

A better way is to ask yourself these five questions:

  • #1: How would I rate myself as a closer?  In fact, you probably know, in your gut, whether you’re good a closing business.  A little self-honesty goes a long way when it comes to self-assessment.
  • #2: Am I cultivating the right attitude to close business on a daily basis?  Closing business is about laying the groundwork from the get-go.  If you’re not getting ready to close, you’re not a closer.
  • #3: Am I dependent upon high pressure sales techniques?  If you’re using trick closes and high pressure to try to get business, you’re not a closer, you’re a peddler.  Different thing entirely.
  • # 4: Have I ever delayed closing because I wanted to enjoy the fantasy of getting the business?  This is probably the most common debilitating behavior in sales.  If you’re doing it, stop.  Right now.
  • #5: What would it be worth to me if I could easily and simply close more business?  If you can still  visualize making more money and creating more success, you’re probably not at your peak.  Not yet.

The above is based on a conversation I had a few years ago with the amazing and perceptive sales guru Linda Richardson, founder of the eponymous sales training firm.

Here are some posts to help you hone your closing skills:

 
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  •  
    1

    DanikaV

    11/12/09 | Report as spam

    RE: Are You a Closer? I Mean, Really?

    The biggest problem I run into is getting clients to return contracts. I've waited over a month and a half to get contracts returned to me. Does anybody have advice?

  •  
    2

    WhenHerbSpeaks

    11/13/09 | Report as spam

    RE: Are You a Closer? I Mean, Really?

    DanilaV: Make a specific date and time to get the contract back. It's the other side of the selling appointment and just as important... if not MORE important. Ask what the buyer's timeframe is for signing. You need to know how many channels it will pass through before it is fully approved and executed.

    It may be necessary for you to go pick it up. In some circumstances you may be able to add "peks/incentives" if a contract is returned by a drop-dead date.

    There is no glory in a presentation without a signed contract: It's all concept and no execution.

  •  
    3

    Geoffrey James, Sales Machine

    11/13/09 | Report as spam

    RE: Are You a Closer? I Mean, Really?

    Re Notes 1 and 2:
    Actually, it behooves you to find out more than just a timeframe. You should find out exactly what steps a contract undergoes when signing, who will be signing it, and what could block the signing. Then you need to devise a plan about who to call and what to do if the contract gets blocked at any one of those steps.

  •  
    4

    WhenHerbSpeaks

    11/14/09 | Report as spam

    RE: Are You a Closer? I Mean, Really?

    Si professore...Not that I have an ego or anything : \ ... but that IS what I meant when I said "channels". Yes - I wrote "How many channels"...and should have written "How many and exactly who and what those channels are." In Real Estate listings (direct, one-call closes), we leave the client with the signed docs in our hands. However, with corporate sales, or sales that require more deliberation (or eyes) to make the decision (I had 3 contracts for florists, 3 contracts for bands, for my daughter's wedding) often times the vendor must be patient, offer the best deal he/she can, and let the chips fall where they may. Speaking of chips: If you're selling chips (potato...mot micro), you can ususlly walk out the door with the order. A lot depends on the industry and the product. But...you all know that already.

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