The coach is Keith Rosen, CEO of Profitbuilders.com. I’ve spoken with Keith on several occasions and he definitely has his head screwed on straight. In particular, I like the way that he positions the cold call as a way to pre-qualify the lead, so that you don’t end up making an in-person call that’s going to waste your precious selling time.
The “coachee” is Katie Alvadj, a sales professional at www.BlueWolf.com, a company that does CRM consulting, mostly using Salesforce.com. They’re an interesting company to know about if you want to customize a CRM system, so they’re worth a mention, just on that basis.
Full Disclosure: I write for SellingPower magazine, the producers of this video,
which also has a distribution agreement with BNET for video content.








