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Good Advice for Your Elevator Speech

July 23rd, 2009 @ 11:30 am

21 Comments

Categories: Cold Calls, Marketing, Pitches, Presentations, Sales Skills, Sales Tips

Tags: Prospect, Video, Elevator Speech, Corporate Communications, Sales Strategy, Sales Force Management, Marketing, Sales, Geoffrey James

Most “elevator speeches” suck.  Almost every pitch I’ve heard (and I’ve heard plenty) tries to cram in as much information as possible.  That kind of motormouth behavior is wicked dumb, because if you’re giving a brief presentation, you job is to pique interest, not convey information.  You want to land the next meeting, not impress the prospect with your ability to vomit facts.

With that in mind, here’s a quick video where sales trainer Terri Sjodin discusses the structure of an effective elevator speech. As usual, I’ve included a summary of her major talking points.

NOTE: Terri’s advice deals with how to create and give a very short (3 min) presentation.  Check out the post “Are You Ready with a Quickie (Message)” for how to give a sales message in 10 seconds or less.

Here’s the summary:

  • Use elevator pitches for cold-calling, trade shows, chance meetings.
  • Create 6 parts: introduction, body (with three points), conclusion and close.
  • Give each of the six parts approximately 30 seconds.
  • Grab the prospect’s attention with an intriguing introduction.
  • Present three points as teasers without much detail.
  • Wrap up and summarize in the conclusion.
  • Ask for the appointment (the close.)

That’s as good a format for these things as I’ve seen, although you must be careful about trying to cram in too much information.  Rule of thumb: Be able to deliver each part in 30 seconds in a tone of voice and speed that you’d use when talking to a not-too-bright adolescent.

Also, if you ask the prospect a question, the time that it takes for the prospect to answer is part of the 30 seconds!  Thus, if your introduction is a question, the question needs to be 10 seconds (at most) followed by 20 seconds for the prospect to think and respond.

Note to the novices: NEVER try to give a three minute speech while actually in an elevator; the term is a misnomer.

Full Disclosure: I often write for SellingPower magazine, the producers of this video, which also has a distribution agreement with BNET for video content.

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  •  
    1

    gguimond

    07/23/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    How about an example that is not "wicked dumb"!

  •  
    2

    DrBruin

    07/23/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Here's an even simpler format:

    1. Who we serve: identify your target market, ideally customers who are a lot like the prospects to whom you're speaking.
    2. How we help: identify the kinds of problems you solve. Don't focus on products or services, but rather on outcomes.
    3. What makes us different: provide two or three key reasons that you are successful--your competitive differentiators.
    4. How they benefit: mention some specific results your clients have obtained thanks to you. The more specific (and compelling) the better. This is a great place to name drop.

    And then ask, are these the kinds of results you'd like to obtain? If they aren't interested at this point, you might try again with a different set of problems and outcomes. If they still aren't interested, at least you know which column to put them into when you do your qualification screener.

  •  
    3

    Roblewis2305

    07/23/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    The best structure I ever came across was Geoffrey Moore's ('Crossing the Chasm') which is structured as follows:

    For : (target customer group)
    Who need : (statement of need)
    The product/solution: (product/solution being pitched)
    Provides :(statement of key benefit)
    Unlike other options : (primary competitive advantage)
    Our Product provides: (primary differentiator of product being pitched)

    That is to say you know who needs this and why the solution is different and compelling (and don't make price themajor differentiator unless it supports better benefit delivery ie better expeeince at lower total cost)

  •  
    4

    Geoffrey James, Sales Machine

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Re Note 3:
    OMG. That is truly awful. Just the sort of product/feature BS that's going to 1) bore the prospect and 2) get you involved in a price war. Seriously, that is really the worst recipe for an elevator speech I've ever heard.

  •  
    5

    njmcdowell

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    "OMG", "wicked dumb", "seriously" - Is this sales advice sponsored by Nickleodeon?
    I would suggest a first step in all of this would be to abandon the Elevator Speech / Pitch tag. I don't think we need to retread the cold calling, sales pitching is dead / alive / unpalatable but immortal, but your last paragraph caveat says it all. What we're talking about is a Value Statement or a Conversation framing statement - someone please redefine this thing and maybe we can move on to making it work.

  •  
    6

    karamos

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    I agree with G's summary. In these days of everything happening yesterday, you need to be quick and grab the potential client's attention even quicker. Too many facts and they will shut you down. Be freindly and be yourself, have your key points ready and be short. Practice your elevator speech and you will see results!

  •  
    7

    Geoffrey James, Sales Machine

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Re Note 5:
    "Is this sales advice sponsored by Nickleodeon?"

    I was going for more of a "Disney Channel" ambiance, with just a touch of the History Channel and a dollop of Spike TV.

  •  
    8

    tj14

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    6 sections, each 30 seconds? Sounds like an agonizing, eye-glazing 3 minutes of motormouthing which is wicked dumb. How about 10 seconds for the whole thing? That will grab someone. Thing is, the "solutions" we B2B sellers sell these days are so complex and vague they are very hard to encapsulate succinctly and compellingly.

  •  
    9

    Geoffrey James, Sales Machine

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Re Note 8:
    You're right, if you're really thinking something you'd say on an elevator. As Sjodin explains, the 3 minute thing is really a short presentation for trade shows and the like.

  •  
    10

    Stick2iT

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    From NOTE 5:

    I attend networking and other events that are full of potential clieants, customers and future relationships. I am also a professional sales trainer and business owner. I can tell you that the elevator pitch (when done correctly) is a captivating moment that leads to whatever it is that the "pitcher" was going for - like and appointment etc. If it's conversational with sensible content, short and followed by a close, this is a winner in the world of (I only have a couple minutes to make myself known and remembered). I rule the floor on this item... If you are reading this and are not the best speaker in the world, go pitch your game anyway and if you sound "nickleodeon" so what! You are out there doing it. Many aren't, including the ones too pompus to risk sounding "nickleodeon". Happy pitching!

    Matt
    www.championtape.com

  •  
    11

    Stick2iT

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    BTW. I also agree with these guys that the multi-teired 30 seconds each thing is toooo long. 60 seconds tops!

    Matt
    www.championtape.com

  •  
    12

    patriciaweber

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Barbara, The Elevator Pitch Coach, http://brightfarm.typepad.com/ has a special FREE 30-minute teleseminar: "The 5 Biggest Mistakes Professionals Make in their Elevator Pitch" It's Monday July 27th.

    She also has a great formula!

    Patricia Weber

  •  
    13

    ElevatorPitchCoach

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    This was a interview, but I have to agree with others that 6 components at 30-seconds each is way too many.

    I agree with Terry, that your elevator speech should be a conversation starter - only giving enough to pique interest and encourage the conversation to continue. Unless someone is HIGHLY interested or you have an extremely captive audience, I believe 3-minutes is far too long.

    I'd like to thank Patricia Weber for sharing this with me, and do indeed invite anyone who is interested in learning The 5 Biggest Mistakes Professionals Make in their Elevator Pitch to tune in to my free teleseminar on Monday - info is up on my blog at http://brightfarm.typepad.com/

    Barbara Lopez
    The Elevator Pitch Coach
    www.brightfarm.com

  •  
    14

    ElevatorPitchCoach

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Well, I meant to say "this was a GOOD interview", rather than "this was a interview". Obviously!

  •  
    15

    msw127g

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Just ran into this video teaching the purpose and structure of 3-minute elevator speeches.

    The advice was sound for structuring a formal talk, but I can't conceive of an elevator speech lasting three minutes.

    I could see an elevator dialogue being three minutes long, but not an elevator speech!

    Three minutes in an elevator listening to someone trying to sell me on her business sounds like an eternity. Three minutes at the water cooler would be half an eternity. And three minutes at a networking event would be long enough to make me look for the guy passing the little crab cakes.

    We all recognize the increasing value of brevity and concision, but three minutes does not feel brief and concise in an elevator, or any other social or public setting.

    I recommend an elevator dialogue that starts with an elevator question.

    How about this for a starter after you've rubbed elbows with (and introduced yourself to) a VP of Marketing. You ask eachother questions, he finds out you're an expert in the principles and practices of persuasion, and then you ask him if you can give him your value proposition.

    "How long is it?" he's bound to ask. If you say three minutes, you're dead in the water.

    You say, "Short," and begin.

    "What is the value of your Brand Directors being able to make their plans clear and exciting to the organization?"

    The answer should be, " Uh...that's important."

    You say, "Why is it important?"

    And he says, "Because it saves time and money, reduces indecision, and gets the whole machine humming--it improves the vitality and energy of corporate life."

    Then you ask, "How are your Brand Director's doing?"

    He says, "Okay."

    "What if they were doing great? What if you could take time and cost out of the marketing process, and at the same time electrify the brand teams?"

    He might look at you a little skeptically at that point, but admire you for your enthusiasm.

    "I'm not sure that's possible," he might say.

    And you, taking the bull by the horns, say, "Listen. Every day, information is sneaking off to make babies with other information. The world is overun with information, and it's only getting worse. The most valuable thing on this planet is a person who can create a sense of clarity and alignment out of the tsunami of information that demands our attention. The ability to communicate well is a hard corporate asset masquerading as a soft skill. It's the ultimate competitive weapon. And that weapon can only be developed through training."

    He looks at you, and says, "You really believe this, don't you?"

    You say, "Yes, I do. I'd like to schedule an appointment with you to show you how my company can save you time, money, and frustration, and give you the one competitive advantage that is hard to replicate overnight."

    And more than likely, he'll say, "Okay, give my assistant a call and get it on the books."

    How long was that? A minute and 10 seconds. And it wasn't a monologue. Yes, it had a speechy part, but it was based on asking questions, listening, and asking follow up questions. And only once, when he tried to dismiss the argument, did you get on your high horse and get salesy.

    The world has hype-fatigue. Engage in dialogue. Don't make speeches in elevators.

    Sims Wyeth

  •  
    16

    ScottFL

    07/24/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    An elevator speech is akin to Table Topics (or inpromptu speaking) in the Toastmasters International world. http://www.toastmasters.org. Geoffrey's formula parallels what a good Table Topics response might be. With over 250,000 members and 12,000 clubs in 106 countries, Toastmasters offers a proven way to enhance your communication and leadership skills, including crafting an engaging "elevator" speech.

    Based on my experience as a Toastmaster, Geoferry's formula is tried and true for a 3 minute spiel and may be terrific for a trade show or other captive audience. However, for those casual networking opportunities, chance meetings or 1 minute with a busy executive, Sims approach seems more apt to promote dialogue that produces results. To borrow from a Dale Carnegie principle, taking a genuine interest in people (i.e. engaging in conversation) will more likely than not result in the prospects desire to learn more. Isn't that the end game for a good elevator speech?

  •  
    17

    rlochner

    07/25/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    The best elevator speech goes something like"Hello, I am from . We . How is your business doing? You want an appointment, be quiet and listen between the 2nd and 10th floors!

    Enjoy!!!

  •  
    18

    ndlicht1

    07/25/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Here's A very simple but powerful way to do this:

    You learned what the person does in the casual conversation.

    Now say "Do you know how folks in your position often face.....(fill in the blank with an appropriate problem that your customers have faced and that seems to be quite common and that you have solved for them)

    You get a "YES I sure do"

    Say "We help folks deal with that issue. Why don't I come by..."or.. "on Tues or thurs at 10 next week, I could discuss this with you by phone in a little more depth, (in person-whatever you like to use here). Use Which ever works best for you.

    It gets the appointment and it sets up the anticipation by the new prospect for the meeting.

    Thats it. Simple isn't it?

  •  
    19

    Geoffrey James, Sales Machine

    07/25/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Re Note 18:
    You're exactly right; that's very elegant, but you make it seem all too easy. You're kinda hiding that "fine art" of that method, which is the casual conversation part. After all, the conversation has to be relevant, not just about the weather or the Red Sox. And getting the conversation to where you want it, casually and without forcing, is selling at a very high level.

    Still, I think you've correctly differentiated between selling and pitching. You're selling; if you're giving a "elevator speech" (i.e. elevator pitch) you're still pitching. Like it or not.

  •  
    20

    vemmatopteam

    07/26/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    60 seconds MAX...ask a question at the end and then the hardest part....wait for the response. Simplify to Succeed.
    So many "trainers" think they need to complicate in order to sell their books and CD's...

  •  
    21

    amonline@...

    07/27/09 | Report as spam

    RE: Good Advice for Your Elevator Speech

    Great information - keep them coming. --Alan

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