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How to Rewrite an Elevator Pitch (Pt. 2)

August 6th, 2008 @ 5:30 am

17 Comments

Categories: Cold Calls, Marketing, Pitches, Sales Process, Sales Skills, Sales Tips

Tags: Story, Sales Strategy, Sales Force Management, Sales, Geoffrey James

More elevator pitches

On Monday, I posted a rewrite of an elevator pitch in “How to Rewrite an Elevator Pitch (Pt.1).” (Original title, eh?) I then asked you readers to vote on which one you liked best. The result was overwhelmingly in favor of the rewritten version. I thought it might be useful to provide some deconstruction to illustrate why the original pitch doesn’t work, and why the rewritten one does.

Here’s the original, with annotations:

We are business storytellers. We help organizations accelerate their business relationships [1] to improve prospecting success, to accelerate the knowledge [2] and understanding and resonance that the story has, and to improve the bottom line to help you increase your revenue [3]. We do this in three big ways: helping you create a compelling elevator speech, networking plans to attract the ideal clients, and presentations which close the deal [4]. American Diabetes Association, Charles Schwab, Warner Bros., and Urban Land Institute [5] are examples of organizations that have trusted us to help them tell their stories.

  1. What does this mean? It sounds impressive, but it’s obviously jargon.
  2. Again, what does this mean? The “acceleration” concept doesn’t make sense.
  3. Redundant. And the use of the business jargon “bottom line” is more jargon.
  4. Questionable. Only very naïve sales reps think that presentations close deals.
  5. Too many customers. This sounds like a laundry list.

And here’s the rewrite, with annotations:

Human beings — you, me, your customers — live in a world of stories. These stories give meaning and purpose to the chaos of everyday life. [1] If you want your customers to listen, and want what you’re offering, you’ve got to capture them with a story. [2] We specialize in helping you figure out exactly how to tell your story in a way that will compel your customers to buy. [3] And we’ve got an armload of clients, like Charles Schwab and Warner Bros, who have increased their lead conversion rate by up to 25 percent with a story we’ve helped them craft. [4] Would you be interested in learning how to come up with a story that immediately increases sales revenues?[5]

  1. Starts with an intriguing truism. The prospect begins by agreeing with you.
  2. The specific case of the truism. The prospect now has an identified need.
  3. Define what you can do for the prospect to satisfy that need.
  4. Proof point with quantifiable measurement; you can deliver results.
  5. Call to action. Get the sale moving into the next step.

The rewritten version is designed to pull the prospect into the story and transform the story into a sales opportunity. The original version is just a statement of what the company does, leaving the prospect to figure out why they’d need the company’s services.

Overall, the problem with elevator pitch is that rather than being concrete/emotional and therefore persuasive, it’s abstract/intellectual, and thus comes off as dry and boring. A fuller explanation of this phenomenon can be found in my earlier post “How to Create a Persuasive Sales Message.”

Now, what I’d like to know is why 10 percent of the people that I polled in “How to Rewrite an Elevator Pitch (Pt.1)” actually thought that the original was better than my rewrite. Does anyone want to explain why? I hope it’s not because 10 percent of the people in the world actually think business buzzwords are useful sales tools.

Check out the post “How to Write an Elevator Pitch (Pt. 3)” for an annotated versions of an excellent rewrite posted by a reader of this blog.

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  •  
    1

    Melpo

    08/09/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    You are always going to find a certain segment that believes bigger words are better. No amount of arguing, or lack of results, will convince them otherwise.

    I think they believe it makes them sound educated and intelligent. What they don't seem to get is that true intelligence would be writing copy (or pitches)that work.

    I once worked with a very young and inexperienced VP of Sales who constantly edited my copy to include big words. I just figured he was compensating for his own insecurities. It made me feel better!

  •  
    2

    Geoffrey James, Sales Machine

    08/10/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    QUOTE: You are always going to find a certain segment that believes bigger words are better.

    Indubitably.

  •  
    3

    SandyMan1

    08/12/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Great pitch...great rewrite....great evaluation!

  •  
    4

    antonio.agresta@...

    08/13/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    I still think your elevator pitch is too long... I mean, how many floors are you going to have to pass before it is over? I think you must have 2 elevator pitches of different size, depending on the situation - sometimes it is really a matter of few seconds before you get other people uninterested!

  •  
    5

    PhillipKP

    08/13/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Geoffrey, you are right to start with something to get the other person's head nodding, and a truism is a good way. Another way is to mention one or two common problems with which the other person can identify.

    For example: You know how some people are scared stiff to speak in public, and others make presentations that are really boring? (Heads nodding already)

    I then add: which means that ... they don't give the best account of themselves (consequence).

    Finally, I add how I help: I help them to speak without fear and in a way that makes others want to listen to them.

  •  
    6

    kuda0005@...

    08/27/08 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    The reason that 10% liked the original is because it was all about their own company....we, we, we. In sales, you have to talk about your customer.

    EX: Our company has helped sales people close more business in shorter periods of time; it's user-friendly and quick to install.

    While that may be true....how does that effect your customer. What do you know about them?

    Better EX: On your company annual report your President/CEO X. Smith explained a "drastic need to change focus from process to customer." I'm reaching out to you to understand your companies vision on getting there.

    Every elevator pitch has to grab hold of the customer, it has to invlove them. The key to sales is being able to quicker adjust the elevator pitch to fit the customer.

  •  
    7

    thecurvyjeweller

    10/15/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    That is why I enjoy Geoffrey's blogs above the others that I read on here. They are no nonsense, concise blogs that actually help me by not wasting my time with the use of big silly words and/or jargon. When someone wants to zip through a post or a snippet of something, they don't want to have to read it over and over or consult another medium to understand the first one. Like Rick Stein the famous British Chef ALWAYS says, "simplicity is best"! I think this quote can only truly be appreciated when someone is experienced and wise!

  •  
    8

    thecurvyjeweller

    10/15/09 | Report as spam

    Would you please evaluate my elevator pitch?

    I plan to paste this on the top of my Customer Testimonial Page (coming very soon) - I used Geoffery's technique to a tee, I believe, to write this. Can you give me your feedback please? Thanks in advance!

    The Curvy Jeweller?s Elevator Pitch:

    50% of the nation is classified as Plus Size in some way. That is half of the nation, 1 in 2 people, it is no secret, if you aren?t one yourself, then you will know someone that is plus sized.

    Plus size woman in particular have never had easy access to Jewellery and Accessories that fit, they will pay top dollar for sizing alterations but more often will go without.

    We specialize in products that cater 100% to the plus size market making these woman (or you if I am talking directly to the prospect) feel valued, sexy, fashionable and confident, resulting in multiple purchases. (also thinking of adding this part Our customers purchase with the intent to buy more in the near future.)

    We have life changing (or heart touching) testimonials from ladies that have said that their confidence and outlook on life has improved because they purchased our products.

    Are you ready to add to your story to our testimonial page too?

    What do you think?

  •  
    9

    Geoffrey James, Sales Machine

    10/16/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re Note 8:
    That's a very compelling message. I like it. If I were writing it, i'd probably be a bit more aggressive, depending upon the geography. In NYC, for example, an opening like: "Why should those skinny b*****s get all the nice jewelry?" might work pretty well. You could go on with: "We have jewelry that's not intended for stick insects, but for real women in all their plus-sized glory."

  •  
    10

    thecurvyjeweller

    10/16/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    HA! That IS aggressive. Okay, will play around with something similar - thanks for your feedback happy

  •  
    11

    Geoffrey James, Sales Machine

    10/16/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re Note 10:
    You see, what did trouble me just a little bit about the first pitch was the testimonial aspect. It had a kinda "hang dog" feeling to it, like plus-sized women need jewelry to make them beautiful/feel better. BBWs don't need anything to make themselves feel beautiful because they already know they are. There's already enough advertising that makes women feel weird about their weight. Why add to the chorus -- unless you're 100% certain it's the best way to sell the product.

  •  
    12

    thecurvyjeweller

    10/17/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re #11 - Okay, I can see how that looks like an 'absolute statement', I have used that because of feedback that my customers have given to me. Of course I do target all plus size woman but the type of customer that the elevator pitch is targeted at is someone that has never worn jewellery before because she couldn't fit it. Someone that wears a lot of black and needs to add colour to her life.

    Or do you think that I am cutting too many potential customers out by stating that? Actually I think I can answer my own question. Yes, yes I am aren't I?

  •  
    13

    Geoffrey James, Sales Machine

    10/17/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re Note 12:
    You don't need a one-size fits all pitch. (No pun intended.) I think you can tell pretty quickly if a person is BBW and proud of it (go with "skinny b*****s" maybe), or BBW an unaware or even ashamed of her unconventional beauty. (Go with "women have thanked us".) And you'll need a third approach when going after channels. That's the "50 percent" message. So you've got all the pieces, you just need to differentiate your audiences.

  •  
    14

    thecurvyjeweller

    10/18/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    How is this? Wondering if it is too long...

    50% of New Zealand is classified as Plus Size in some way. That is half of our nation, 1 in 2 people, it is no secret, if you aren't plus sized yourself, then you will know someone who is.

    Plus size women in particular have never had easy access to jewellery and accessories that fit. They end up paying top dollar to re-size it, but more often, will go without.

    We specialise in products and services that cater 100% to the plus size market focusing on making our customers feel valued, fashionable, confident and sexy. Our customers are sick of taking a back seat to their slimmer counter parts, are sick of being treated like second class citizens, are sick of being ashamed of their unconventional beauty and are down right sick of going with out! Our customers purchase with the intent of buying more in the near future.

    We have gathered heart touching testimonials from woman, that show you, that their newly found confidence and outlook on life has improved, simply because they are wearing our products.

    Are you ready to add your story to our testimonial page?

  •  
    15

    Geoffrey James, Sales Machine

    10/18/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re Note 14:
    Curvy: Could you help me understand your business model? Do you sell exclusively to end consumers, or do you sell through channels?

    The reason I ask is that the "50%" concept feels more like a channel message than a consumer message.

    Also, I'm a little unclear on the concept of "plus-sized". I suspect that the lightest 10% of the plus-sized 50% would be, well, about average sized. So I'm not sure they're a target market. Or at least not as much of one.

  •  
    16

    thecurvyjeweller

    10/19/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Yes Geoffrey, exclusively to end customers at this stage. Selling via channels is where I would ultimately like to be.

    Yes, true, about your last comment, but the stat is used to show that there is a market in NZ, so I guess perhaps it is better when used if I am selling to a retailer as opposed to a consumer eh? Is that what you are getting at? So I need to change my stat right?

  •  
    17

    Geoffrey James, Sales Machine

    10/19/09 | Report as spam

    RE: How to Rewrite an Elevator Pitch (Pt. 2)

    Re Note 16:
    I'm not sure the 50% figure would be motivating to a consumer. Why would they care?

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