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Can Free Office Items Generate Sales?

March 31st, 2009 @ 5:30 am

4 Comments

Categories: Cold Calls, Marketing, Sales Tips

Tags: Prospect, Microsoft Office, Office Item, Sales Strategy, Sales Force Management, Sales, Geoffrey James

Some sales reps think that if they get their corporate logo and contact info onto enough office items, and get those items into enough offices, prospects will ring the phones off the hook.  But sending junk to prospects usually doesn’t work, in my observation.  It just makes you look desperate, while insulting the prospect’s intelligence and taste.  However, there may be a better way to get your contact info permanently on a prospect’s desk.  Here’s what worked for me.

I recently got a package from a friend of mine who does sales training.  Smart guy with good ideas, but for some reason he thought I’d want a ballpoint pen, a business card holder, a couple of refrigerator magnets, and a paperweight, all with his name and logo on it.  As much as I like the guy, the junk went straight into the trash compactor.

And I think that’s usually what happens.  Even something useful, like a coffee mug, generally gets trashed, since most people have plenty.  And why would they want to provide you with free advertising?

That being said, it turns out that I personally helped a sales opportunity along by sending a prospect a “logoed” office item.  However, what I sent was a little different than the weird junk that my friend sent me.

Here’s the story.  I once found out during an exploratory conversation that a new client (an editor) was a big fan of the 18th century pundit Samuel Johnson.  So I went to Cafepress and made him a coffee mug with this on it:

The cost? About $15 (including shipping).  And ten minutes of my time.  I sent the editor a little note explaining that I had found a great quote from Samuel Johnson in his role as an editor and thought it deserved immortalizing.

Two weeks later, I was writing my first article for his publication. Of course, that could have been a fluke, but I suspect that the reason this “office item” worked is that the coffee mug MEANT something and was clearly personalized for him.

I’ll bet he’s still using it, too.

So, rather than sending cookie cutter junk to a prospect, you might want to find out something unique about the prospect and then devise an inexpensive gift that will be uniquely meaningful to that prospect, and that prospect alone.

READERS: Do you hand out office items (coffee mugs, paper weights, etc.)?  Ever get any business as a result?

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  •  
    1

    frankjask

    03/31/09 | Report as spam

    RE: Can Free Office Items Generate Sales?

    Geoffrey,

    Great suggestion on breaking through the clutter with a give away!

    We have had a similar experience with a poster my organization made in 1988. The poster was a map of Minnesota with drawings of our clients at the time across the state. To this day we still get requests for the posters from clients and non-clients (which makes for a nice time to say hello).

    The poster means something to a lot of people because it represents a community they helped build (google: medical alley and click on the second link for an explanation).

    Our more generic offering is Post-It notes. I wouldn't say they have helped close a deal or keep a client, but our clients have told us they use them and since post it notes get passed around with our web address on it (which is where we do a lot of our transactions), we think it is helping to build awareness.

    From other things I've read, I'm going to suggest that we make a unique url for the post-it notes to measure traffic.

  •  
    2

    Geoffrey James, Sales Machine

    03/31/09 | Report as spam

    RE: Can Free Office Items Generate Sales?

    Quote from frankjask: From other things I've read, I'm going to suggest that we make a unique url for the post-it notes to measure traffic.

    Brilliant idea.

  •  
    3

    ndlicht1

    04/01/09 | Report as spam

    RE: Can Free Office Items Generate Sales?

    If standing out or getting business is the objective, only a special and meaningful give away gets that result. Logos are never meaningful by themselves because they communicate no message or value at all. Putting them on "something" violates marketing 101- Send a message that connects with the audience and can get you a call back. An remember, that call back comes when a need arises, another reason for the give away to create a value-solution-remember me connection with the prospect.

    Neil Licht, answers

  •  
    4

    Lorenzo H

    04/06/09 | Report as spam

    RE: Can Free Office Items Generate Sales?

    All junk, and indeed an insult to your prospect/client's intelligence. How about demonstrating with hard facts and numbers - how beneficial your product or service will be to their bottom line? That's how you win friends. If you can't - then you are selling junk too, and should be in a different line. How about spending the money on making your ordering process a delight, or making your website actually navigable? Mugs..pens...who cares?

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