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Sales & Marketing Jobs That Will Vanish

March 24th, 2009 @ 12:23 pm

46 Comments

Categories: Career Development, Marketing, Motivation, Planning, Rant, Sales Process, Sales Skills

Tags: Job, Marketing, Customer, Quant, Sales Strategy, Sales Force Management, Sales, Geoffrey James

In this morning’s post, I explained that the current economy is going to leave many sales professionals without a job.   But it’s not just the economy that presents a threat — it’s the Internet, which makes many traditional sales and marketing jobs obsolete.  As businesses get over their initial shock, stop their panicking, and start looking at their cost-structures, they’re only going to keep certain types of sales and marketing professionals.  Will you make the cut?  To find out, read on…

As the economy sputters, companies are going to layoff two types of sales and marketing professionals.

The first to go will be traditional marketers. These are the guys who talk about branding all the time, buy non-measurable advertising, hold trade events that don’t generate leads, etc., etc.. These guys survive during good times because the money they spend needlessly is lost in the wash. But hard times create incredible demand for accountability, so it’s only a matter of time before the financial pain gets heavy enough that management begins demanding that marketing be measured quantitatively and objectively, with a metric tied to sales revenue and profit.

The next group to go with will traditional sales reps whose previous success is based entirely upon psychological skills (rapport building, closing techniques, etc.) and procedural knowledge (how to configure a deal, how to write an order, etc.) The truth is that nobody needs a sales rep to provide information that’s easily available on the web.  And nobody needs a sales rep to write an order when the customer can order the same product or service directly on the web.

What sales and marketing jobs will survive?  There are two:

  1. Marketing quants. These are marketing professionals who understand statistics and demographics and use both traditional technology (like direct mail) and internet technology (like email, web sites, social networking) to generate leads.  Those leads may end up being closed online or may be handed over to a sales professionals, but everything will be measurable and measured.  The quants are more like engineers than ad execs.  They’ll think, and act, like scientists.  They’ll do real research (not focus groups) and they’ll use real mathematics and historical data to help sales groups (when needed) set forecasts and make those forecasts into a reality.
  2. Outsourced Managers. The sales professionals who survive the “great extinction” will be the ones that can act as if they are managers inside their customer’s firms.  They will not just “consult” or “build solutions” or other namby-pamby BS.  They’ll take complete responsibility for a certain function inside a customer’s account and ensure that that function is always delivered on-time and on-budget.  They will be highly professional and treated as such.   They will have training programs that will last months, before they go on a single sales call.  They will make big money, because they’ll be critical to the customer’s success.

And that’s about it.  Those traditional sales and marketing jobs were destined to disappear in any case, but the economic troubles are going to make the extinction happen that much more quickly.

Over the next few weeks, I’ll be laying out exactly what you need to do to get yourself firmly repositioned in one of these two valuable positions.

READERS: Do you agree with my analysis? I’m hearing stories all over about traditional sales reps, managers and VPs who can’t find a job.   And I’m also hearing some pretty incredible success stories — but they’re all in either quant marketing or high-level “managerial” selling.   Do you see what’s happening?  Or have I got it all wrong?

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  •  
    1

    adamzais

    03/24/09 | Report as spam

    RE: Sales

    You are right on the money, Geoff. Not only am I seeing this happen elsewhere, this is how we run our company. I'm sure you'll get your usual supply of flames...great post.

    -adam zais, wistia.com

  •  
    2

    MMIIKKEE

    03/24/09 | Report as spam

    RE: Sales

    Not sure you are correct. There will be many jobs lost in all sectors of the economy. However, 'bad' sales and marketing people will get let go and good ones will not in all sorts of economic conditions.

    Customers will not let sales people in their firms to manage their programs or projects. And, do you really believe that a sales manager will let his sales people "prepare for months for a single sales call" as you state?

    Just the opposite, they want 'months of sales calls in a single day'!

  •  
    3

    devilsanddust

    03/24/09 | Report as spam

    RE: Sales

    I think you are right on target. I was in pharmaceutical sales and once our patent went off, so to did my job. We had one drug in the pipeline but it did not pan out. The pharm. industry is saturated with so many reps it was an embarrassment to visit an office and see 4 to 5 reps waiting to see the physician. There's a need for pharm. sales people but not 1 for every 2 physicians.

  •  
    4

    metabyte

    03/24/09 | Report as spam

    RE: Sales

    Geoff, I believe your statements may be true in certain industries only. But there are still traditional or high profile industries that require traditional sales and marketing people. I can't imagine people buying their private jet on the internet...
    Now, I agree with Mike on the fact that if you are not good enough, you will be fired. Good marketing and sales guys should know how to use maths at least to monitor their ongoing performance. If not, then they are not fulfilling their responsibilities and duty.
    My 2 cents

  •  
    5

    randychan83

    03/24/09 | Report as spam

    RE: Sales

    I think likewise Geoffrey. Nothing beats having a personal sales rep to provide consultative & personal advice to Mr. or Mrs. Customer.

    Moreover, information over the internet may not be as credible, probabely due to the enormous amount of information one can pull out from it. But you are talking about low ticket items, I would agree that the worldwideweb is the best platform to retrieve information.

    I will stick to the modern selling concept that unless one understand the "real" needs of the customer, it is hard to sell effectively. Unless you know (listen) your customer well enough, its hard to sell. Unless you respect your customer as a friend & not consumer, be prepared to wave good bye to the sales commissions

    Just my 5 cents worth...

  •  
    6

    erm0809

    03/24/09 | Report as spam

    RE: Sales

    No re jobs vanishing. Too sweeping a statement. Too intriguing. Marketing is about relationships. The buying decision is the by-product of such relationships. Statistics reinforced relationships not replaced it. The bar code is not the salesman.

    Proof of the pudding? The article itself. Its title (selling an intriguing idea) and its impact (do you exactly know how fast your blood pulses because of this article's implied threat)- explicitly proves that "unquantifiable" marketing is alive. But it needs repackaging to survive.
    An alternative title is "Repackage yourself or else...."

    In highly developed countries consumers buy through the internet. "Long Tail" marketing fad
    applies. However the buying decision follows this process - search+check ratings reviews=buy or reject. The "unquantifiable sales reps" should insert themselves in the "ratings/review" steps.

    Meaning, the companies using traditional reps must repackage their people as the "mavens, gurus" to stay in the game. They're the only ones good at this. Not the quant, or the outsourced guy. How? Man, get yourself a blog. its free. And use your blog to tell the world you're still alive.... and recommending something...and (get the drift? - now go out! grab a leg or something)

    Its different in developing nations (think third-4th world). Most consumers are not wired to the net. Traditional marketing applies. Still get yourself a blog. Be the pioneer for this. As the saying goes "he who comes in last...cleans the plates".




  •  
    7

    bighit

    03/24/09 | Report as spam

    RE: Sales

    You can't broad stroke this notion without devaluing loyalty and relationships in business.

    Have Harley Davidson and Apple no brand value? Surely Apple has brilliant marketing "engineers" and tacticians. They have also built loyalty because of an emotional connection with customers. OK, I won't bring up tattoos!

  •  
    8

    Chappy46

    03/24/09 | Report as spam

    RE: Sales

    Your picture of future successful marketing and sales
    professionals is too narrow in my opinion. And I agree
    with ematuco, it is too sweeping a statement.

    Just like today, there will be all kinds of sales people
    selling all types of products with all levels of success.
    And success is in the eye of the practitioner, not the
    pretend guru.

  •  
    9

    dale.underwood

    03/24/09 | Report as spam

    RE: Sales

    What you are really describing is a collapse of everything between the product/service producer and ultimate end-user. The "sales" role melts into the customer and the web takes over the marketing role.

    If you are in the middle when the music stops you will have no chair.

  •  
    10

    basil7070

    03/24/09 | Report as spam

    RE: Sales

    Perhaps this will be the case for larger companies. But will small to midsize companies which comprise 80% of the economy, have the means and the need to use outsourced managers for their customer's firms? Particularly if they are so highly skilled and need to be paid well, will these companies put their sales and marketing budget towards "sales managers" or less expensive ways to get their products and services into the hands of customers?

  •  
    11

    udayjadhav

    03/24/09 | Report as spam

    RE: Sales

    I agree and disagree. Agree because , that is what will help to have more efficient conversion of sales. I disagree because , I do not understand what is then traditional sales & marketing people were supposed to do ? This is what is also expected in tradition for them to do . I think , when you say traditional, you mean the ones who do not understand the marketing & sales , as they are . And the contemporary , are the ones , who understand more about sales and marketing . So it means , understanding sales & marketing more than it was needed , earlier in better days. This is what you wanted to say , increase the circle of activities to the maximum extent possible , so as to cover more possibilities in sales efficiency needs.

    I understand more like this than it as a special timely formula. Isn't that so?

  •  
    12

    anil@...

    03/24/09 | Report as spam

    RE: Sales

    I agree that people like traditional sales reps, managers and VPs are not able to find a job these days, but this is also the case with other profiles. e.g. the developers are being laid off in thousands globally. For the sales and marketing functions that you have listed out (trade shows, events etc) in my opinion falls under the Advertising and Public Relation and any organization in current economical situation would like to remove them on priority basis. The tradition Sales profile at all stages pre-sales, post-sales and after sales (account manager, relationship managers) will be required for various reasons. 1) Lack of (internet, online experience) infrastructure in certain Geographical areas like India, South Africa and other such nations. 2) Company Policies, large organizations have strict vendor policies in place for signing up a vendor and they do interview and deep dives in vendor's organization just like financial institutions do before giving a loan happy. 3) Types of Goods and services, the sales and marketing concepts and success of such concepts are different for different types of goods and services. 4)Corruptions in Purchase department, consider this a factor, because the soon to be retired managers and purchase decision makers do want to make full use of their remaining term and they know that they need a person from the vendor to first lick their feet and then bribe them also.
    Online Sales and Marketing concepts will need assistance of such foot on street guys.

  •  
    13

    yrazvi

    03/24/09 | Report as spam

    RE: Sales

    I definitely agree with you. Of course, hard times do invite accountability in all sectors, and the first ones to get started is of course, Sales.

    It's about time sales reps realize the business value underlying in market intelligence and more importantly, customer intelligence.

  •  
    14

    Q N Q

    03/24/09 | Report as spam

    RE: Sales

    When we say, the one who comes last, cleans the plate, we also say, old is gold.
    To make robot, human will required. So, I believe tailor-made balance is the effective key at anytime, in anything, at anywhere, by anybody to serve the cocktail to the end-user.

  •  
    15

    Q N Q

    03/24/09 | Report as spam

    RE: Sales

    When we say, the one who come last, cleans the plate, we also say, old is gold.
    To make robot, human will required. So, I believe tailor-made balance is the effective key at anytime, in anything, at anywhere, by anybody to serve the cocktail to the end-user.

  •  
    16

    josieka

    03/24/09 | Report as spam

    RE: Sales

    this time you have got it wrong ,all organizations depend so much on the sales to generate their revenue , there are many departments that dont generate any income like accounts so to my thinking they will be the first to be shown the door and then the kast people might be sales, but i agree that marketers might be the first to be shown the door this is because there importance is seen when companies are doing better but not when its on its knees
    rgd
    joseph

  •  
    17

    ahmedlabib72

    03/25/09 | Report as spam

    RE: Sales

    Good Sales go to Heaven, Bad Sales go to everywhere!!!

    Regards
    Ahmed Labib

  •  
    18

    Ian P

    03/25/09 | Report as spam

    There are many breeds of horse in this race

    In most large industries, defence, medicine, construction and engineering outsourcing non core skills, such as HR, IT, cleaning, transport and the like has guaranteed this will happen. Even semi core skills such as purchasing have been outsourced in some large companies.
    This leads directly to the concept of the sales rep as an in-house account manager, acting as a part of their customers team and being a key player in much of their decision making. I deal with many such people daily.

    However for small to medium enterprises this is a high cost option that keeps failing primarily on cost grounds but also because the leadership of SME's tends to be ideosyncratic.

    The traditional salesman will survive in this area.

    Although internet sales are growing rapidly in the B2B world this is not supplanting sales reps but is making them much more efficient. A rep who has been contacted through the internet knows he has a hot prospect (someone wanting to buy!) and a sale is much more likely. So a lot of focus is given to leads generated this way. This efficiency may well lead to fewer salesmen but those left will be doing the traditional job more profitably.

    Anyone doing purely internet B2B buying /selling is very brave.

  •  
    19

    Ian P

    03/25/09 | Report as spam

    Marketing quants

    Traditionally known as market analysts, this is what I recognise as marketing, usually a small part of the sales team rather than separate and key players in that team.
    Quite often this is a bought in service as there are many excellent market analysis companies who provide a truly professional service. In-house analysis of past sales tends to be rather limited and amateurish by comparison.

  •  
    20

    josteel

    03/25/09 | Report as spam

    Selling or Telling

    I agree with Ian P and am personally finding this kind of article confusing. Who are you selling to? The MD, the marketing team or the sales team. What type of business? Not every product or service can be sold purely online. As far as I am aware, even in these modern times it is still a ?channel? and no marketing person at any level would only use one or two channels in isolation as a matter of choice. I do agree though that a professional marketer should measure and evaluate the results of their activities. It is actually part of the job and if you not doing that then you should be.

    I am a marketer, not a sales person and I know the difference between these roles. I get worried and somewhat defensive when people who are selling/championing online and digital marketing tell me its ?one size fits all? and the ?it?s the solution to every marketing/sales problem?. To me this shows an inherent lack of understanding of marketing, sales and business in general and most importantly, of my issues and needs as a potential client. I am sure this understanding is integral as to whether or not I will want to buy the service/product. I don?t get this attention from a website or an email.

    I don?t want to buy under threat, please don?t ask me to buy in a marketing channel that will eventually make me redundant. Tell me something new, like how it can make my work more efficient; how it can give me show real time results, how easy it is to evaluate, overall ease of use, versatility, can it bring in more qualified leads, does it have future product development and support. Basically, sell it to me.

  •  
    21

    dreinhol

    03/25/09 | Report as spam

    RE: Sales

    I think your analysis of the traditional marketeers may unfortunately be true. Acountability will be key and everyone will be looking at ROI. However, I also find your focus on the web as a replacement for sales staff suggests you are thinking primarily about FMCG Industries. In B2B or Professional Services (where I operate), People continue to buy People. Though we may no longer have the budgets to fly business class around the world to meet clients, it is the ones who 'put in the face time' and engage in courting who will end up winning in the long-run.

  •  
    22

    susana 342

    03/25/09 | Report as spam

    RE: Sales

    Hey, Geoffrey
    I think you should teach a 101 Difference Between Marketing and Sales course!

  •  
    23

    schaffer.susan@...

    03/25/09 | Report as spam

    RE: Marketing

    Depends on the definition of traditional marketers. Everyone who's blind to the "new" markets and media will shoot themselves in the foot. But the battle isn't between the "quants" and traditional...think best of both worlds.

  •  
    24

    turneria

    03/25/09 | Report as spam

    RE: Sales

    I believe your comments are correct to a certain extent,but agree with others that the broad-stroked approach you're claiming isn't quite the case. Many marketers and business people have been trying to quantify marketing for decades, but with limited success. True, modern technology like the Internet does allow for an enhanced ability to quantify marketing success or failure, however there are many other mediums that do not enable quantification with any degree of sophistication, including DM. I think that the point you should instead be making is the need for marketers to move more to a more quantifiable approach to marketing, and to learn the related math and analytical skills that will enable them to succeed. In the case of sales, the move to a more consultative sales approach is again correct, but relationshio building will still be an important part of this profession, just not to the same degree as it has been in the past.

  •  
    25

    Geoffrey James, Sales Machine

    03/25/09 | Report as spam

    RE: Sales

    I respond to a number of the comments above in the following post:

    http://blogs.bnet.com/salesmachine/?p=1892#more-1892

  •  
    26

    onoropu

    03/26/09 | Report as spam

    RE: Sales

    In response to MMIIKKEE:

    Two examples where this has been the case in the past
    ...

    1. Marconi: Produced radio and navigation equipment
    for sea-going ships, back in the days when Morse
    Code was the thing. You bought the radio, and you
    got the Radio Officer as part of the deal. Of course,
    part of his job was to always ensure that all this
    electronic stuff was "current" and "fully operational" ...

    2. IBM: In the days of big iron, IBM provided full-time
    Managers to large customers; particularly banks. They
    usually had a office close to the computing facility, and
    were financially responsible for the delivery of
    computing services, including the accuracy and
    currency of reports. They were also, in many cases,
    responsible for the Information Systems Strategic Plan,
    and the timing of upgrades around the business cycles
    ...

  •  
    27

    demetris69

    03/27/09 | Report as spam

    RE: Sales

    As mentioned in a few other replies, death of such individuals will largely depend upon the industry. For example, I do not see too many, if any, companies purchasing Web Security products over the internet.....sort of counter intuitive, if you ask me. Also, industries that deal with high end computer networking, application acceleration, and server virtualization will thrive for a while. So Cisco, Alcatel, Citrix, F5 will continue to hire and fire good and bad sales/marketing folks.

    But your article does point out the need to remain current in skill sets and innovate within your own mind to stay ahead and keep your job.

    Overall, interesting reading.

  •  
    28

    tsutherland@...

    03/27/09 | Report as spam

    RE: Sales

    I think you are just too doom and gloom lately in your posts and by doing so contribute to the mass hysteria of the sky is falling, we've been here before , we will survive...how about writing something positive and help get us out of the dull drums...gezzz

  •  
    29

    Geoffrey James, Sales Machine

    03/27/09 | Report as spam

    RE: Sales

    tsutherland: I hear you, man. I'm not trying to add to the mass hysteria, but to give you a heads up about trends that you need to understand in order to position yourself. In other words, I want you guys to see things as they really are, and then help you build a plan to end up on top. But I can't do the latter without making the size and shape of the former clear.

  •  
    30

    sellgosell

    03/29/09 | Report as spam

    Where we Agree and Where you are in the Weeds

    I love your blog but you are in the weeds with
    two of your points here?

    Where we agree:

    I agree that some traditional sales and
    marketing jobs will go away. I am guilty of
    making this happen every time I reevaluate my
    sales strategy and find new ways, typically
    technology driven, to reduce my cost of sales
    without reducing my level of customer service.
    Where technology is a viable alternative, jobs
    will absolutely go away.

    I agree there are a lot of sales and marketing
    types getting pink slips, but I write off part
    of that as reactionary. Across many of the
    industries I see visionary companies hiring
    while competitors in the same industry are
    cutting staff in full retreat.

    Where we disagree:

    You said ?The truth is that nobody needs a
    sales rep to provide information that?s easily
    available on the web.?

    The very reason you need some form of human
    sales person now, in many cases, is because
    there is so much information on the web. Every
    company with a website claims to be ?industry
    leading? and seems to have a slanted check box
    grid on their site showing their product is
    superior.

    This happened to me most recently trying to buy
    an accounting software package. The
    information was readily available, but I was
    willing to pay for expertise to help me sort
    out fact from fiction and determine the exact
    package/feature set I needed.

    Customers that do not have the expertise and do
    not want to take the time to develop it will
    gladly pay for trusted advice as long as there
    are people buying and selling stuff.

    ?The quants are more like engineers than ad
    execs. They?ll think, and act, like
    scientists.?

    Scientist/Engineer types tend to be less
    personable than sales and marketing types, and
    in some cases flat out hard to communicate
    with. Now had you said ?Scientists with
    personality? then I would have agreed with you,
    I would just call that a technical sales
    person.

    Quick example: Doctors. Many are brilliant,
    and know crazy amounts of information which I
    value when sick, but if he comes across as
    cold, uncaring, or buries me in doctor-babble
    instead of giving me an English translation I
    am going to look for another guy. I don?t want
    to hear how smart he is, I want to hear what is
    wrong with me. I want someone that at least
    seems to care enough to look at my life and
    give me the best advice to make and keep me
    better.

    Val
    saleslaundry.com

  •  
    31

    MKTCHK

    03/31/09 | Report as spam

    RE: Sales

    I think this article is written just for shock value, but not well thought out. The reality is, S&M are 2 sides of one coin, and the objective is to manipulate your target into giving you money. That's it. Zero other objectives. But the key word here is "manipulate". If what you're trying to say is that the "survivors" will be able to come up with the ideas & materials, do the manipulating, and manage the ongoing relationship, all with trackable dollars, I agree. If you think "engineers" can deliver the messaging needed to prompt the emotional response required to make a target part with their money, you've obviously never lived with an engineer.

  •  
    32

    Geoffrey James, Sales Machine

    03/31/09 | Report as spam

    RE: Sales

    =Quote from MKTCHK: I think this article is written just for shock value, but not well thought out. The reality is, S&M are 2 sides of one coin, and the objective is to manipulate your target into giving you money.

    No, I did not write it for shock value. It's an observation about what's happening in the field of sales and marketing. Also, marketing and sales are not two sides of the same coin; if a sales team is required to create a business transaction, marketing is ALWAYS a service function to sales. Sales IS business; if sales don't take place nobody makes any money.

    Furthermore, your idea of that business transactions are based upon "manipulating" is ridiculous. You clearly haven't sold anything or you'd realize that manipulation and selling are diametrically opposite behaviors.

    BTW, pointing out that there is an engineering quality to quantitative marketing isn't saying that engineers are good at marketing. It's saying that marketing will require people who can think with precision and are willing to measure results. That's not true of many marketing groups today -- and those groups are on the "to be fired" list.

  •  
    33

    MKTCHK

    03/31/09 | Report as spam

    RE: Sales

    =Quote from Geoffrey: ?marketing and sales are not two sides of the same coin; if a sales team is required to create a business transaction, marketing is ALWAYS a service function to sales... manipulation and selling are diametrically opposite behaviors.?

    Of course, marketing is a service function to sales, but in practice both are required - in synch - in order to be successful. Sounds too obvious to note, but many companies treat these functions separately, and end up with lofty ?brand campaigns? that do squat, along with ghastly sales materials slopped together by well-connected salesmen who are mystified by the proper use of a comma. Your point that Marketing must contribute in a trackable way to ROI is well taken, but your sweeping notion that marketing will become database crunching ignores the need for communicative power in any effective marketing vehicle.

    And of course, sales is a transaction, as you note. But if it were ONLY a transaction, all sales would be automated, and sales people would indeed just be order takers. In the real world, sales means making your customer believe you?re a better choice than the zillion other guys out there. In some cases it goes further: our economy is largely based on sales of products people don?t even NEED. Cosmetics, fashion, anti-flatulence medication? these are all huge businesses based on ?manipulating? people into wanting ? and spending on ? what they do not need. Not a pretty word, I agree. But every opening of a purchaser?s wallet is an emotional decision: choose this not that. The further away from basic core-need products you get, the more ?pushing? of those emotional buttons you?ll need to get the sale.

    What you?re suggesting is that S&M will consist entirely of two things: replacing sales with project/customer mana

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