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Empty PR Exercises That Make Your Company Look Amateurish

October 8th, 2007 @ 10:11 am

11 Comments

Categories: Public Relations, Spin

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317574838_46f6e65b84_m.jpgDoes your company ever dilute its credibility with these types of (very common) lame-o announcements?

  • Lame Partnership Initiatives — When Google and IBM announce [even relatively mundane] joint initiatives (like today’s announcement that they’re partnering to “promote new software development methods” in research and academia), tier-1 business press commonly ensues. Is it really “news” that two major vendors are cultivating talent and relationships in the research / academic world? Of course not — that same exact story has been going on for decades (and typically with IBM right in the middle of it). So why did the journalist cover the announcement? Uh - I’d wager - because it’s Google and IBM. But many (lesser known) vendors look at the news patterns around major vendor partnerships and similarly follow suit with their own ‘Barney’ partnership announcements that they believe will advance their cause through some sort of ’strength in numbers’ voodoo. What they don’t realize is that there are thousands of these empty partnership announcements every year, and that when two or more (relatively obscure) vendors partner up to “do something big,” there typically is no multiplier effect on the value of the news. If you’re partnering up with another vendor for the sole purposes of joint PR, recognize that it’s likely going to be a low yield exercise (and may simply make both of you look foolish or desperate).
  • Advisory Boards — Many start-ups try to ramp up the mystique of their brand by adding some sort of “industry legend” to their advisory board. These announcements are particularly embarrassing when a relatively high percentage of the readers (however few there might be) have never actually heard of the legend. In my opinion, “advisory boards” can also imply that the company has hit some sort of stall that requires outside assistance. Unless you’re adding the Vint Cerf or Ray Ozzie caliber of advisor to your arsenal, consider the probability that no one is going to care.
  • Industry Consortia — “Vendor X Joins Leading Consortium Y.” So begins the typical “we joined a consortium, yippee!” announcement. Again, these are a dime a dozen, but what’s the benefit to the vendor? The consortium may be getting some attention by virtue of all these members touting their memberships with these lame press releases … but what are the vendors getting? The one time in the lifespan of an industry consortium where news occurs is typically at the onset of the consortium. This group of vendors got together to solve a common problem. Then, poof … that’s it for the news that’s going to happen. But there are always at least a few vendors that try to milk their membership for some long-term PR value, and just look like they’re grasping at straws …
  • Personnel Announcements — If a new hire has pedigree (notable accomplishments in the field, came from a well-known vendor, etc.), it makes perfect sense to tout that personnel move in an announcement. There are many publications out there with sections dedicated specifically to notable new personnel announcements. This type of event also opens the door for a vendor to re-engage with certain journalists they’ve worked with in the past to introduce them to this new, key figure, etc. But when a company goes full boar every time there’s a new hire (of any stature), with breathless press release quotes about how “excited they are to add such a visionary leader to the e-staff,” people roll their eyes. It looks very amateurish.
  • International Presence” — Many small fry vendors like to proclaim to the world that they’ve “expanded their offices to the UK,” when in reality they hired one sales person who is telecommuting from a 250 sq ft London apartment. You’re not fooling anyone. Major new customers in international markets are newsworthy. The announcements where vendors are hallucinating about their impending worldwide domination are not.

“Grasping at Straws” image courtesy of Froot Smoothie’s photostream on flickr.

 
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  •  
    1

    Geoffrey James, Sales Machine

    10/18/07 | Report as spam

    ROFL

    And don't forget announcements that some tiny magazine somewhere gave you (and 50 other advertisers) some ridiculous award.

  •  
    2

    twanless@...

    01/17/08 | Report as spam

    RE: Empty PR Exercises That Make Your Company Look Amateurish

    Travis:
    As usual, incisive and honest.

    As a receiver of many of these lame-o announcements, I can attest that they usually hit the round file faster than penis enlargement spam. As someone who's been asked to send them and "maneuver them into the press" through contacts, I'm more diplomatic but equally adamant.

    It always gets down to the same questions: What's the story here and why should anyone care? In 90 per cent of cases, these announcements don't pass either test.

    However, there is one reason why these are still ever present: They're often aimed more at investors than at the press. Companies send them out so they can then "legitimately" post them on their websites as company news. This, it's believed, will keep the investors happy and maybe attract some new (stupid) ones.

    Does this kind of investor relations routine work? Doubtful, but no one wants to question the system for fear they might be found wanting in the management department. Plus, it's easy content generation that appears to make it look like something is happening.
    Tony Wanless

  •  
    3

    Donald Gay

    01/18/08 | Report as spam

    Empty PR

    What should a small company disclose in a pr effort?

  •  
    4

    oakye

    01/18/08 | Report as spam

    this is how enterprise software lives

    Larry Ellison adopted these no-nos, Salesforce.com adopted them, NetSuite tries to sound like SAP, and it goes on an on and on. Why does that particular sector have so much brouhaha other than to just stay in the news and be "top of mind"?

  •  
    5

    stearnsdwightassts

    02/01/08 | Report as spam

    RE: Empty PR Exercises That Make Your Company Look Amateurish

    Hmmm, this perspective is very interesting. Kinda makes me think about the days preceeding Bill Gates' journey from total obscurity to the icon he's become in worldwide business today. Bet ya one editor along the way back in 1975 tossed an early Microsoft press release about its new "founder." Those unknown today can also become tomorrow's best, and yes, most famous.

    Pat Dwight

  •  
    6

    jsmith6868

    02/06/08 | Report as spam

    RE: Empty PR Exercises That Make Your Company Look Amateurish

    It's "bore", not "boar"; which bring sme to the point. If you're going to critique a practice, don't make amateurish errors. Even if you're right, as I believe is the article, you're crdibility is in question.

  •  
    7

    jsmith6868

    02/06/08 | Report as spam

    RE: Empty PR Exercises That Make Your Company Look Amateurish

    It's "bore", not "boar"; which brings me to the point. If you're going to critique a practice, don't make amateurish errors. Even if you're right, as I believe is the article, you're crdibility is in question.

  •  
    8

    thewinde1@...

    02/09/08 | Report as spam

    credibility in question...?

    hmm, you have misspelled credibility.

  •  
    9

    doncampbe

    02/11/08 | Report as spam

    RE: Empty PR Exercises That Make Your Company Look Amateurish

    Nice article. But, what do you mean by a "Barney partnership?" Perhaps an article regarding caution against using obscure references might be nice.

  •  
    10

    karenswim@...

    02/12/08 | Report as spam

    Empty PR Exercises

    I completely agree that press releases targeted to the media should follow the traditional rules. However, in this day and age many press releases are targeted to the consumer and not the media. Internet marketing has birthed a generation of marketers who use this medium to remain top of mind to for their ideal customer and are not specifically writing to the media. Unfortunately the "marketing" press release has also unleashed a flurry of poorly constructed content that doesn't even pretend to know the rules...but that's another story!

    Karen

  •  
    11

    gpadley@...

    02/13/08 | Report as spam

    Try This..

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