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Whole Foods CEO Develops Worst-Practice in Communications

July 12th, 2007 @ 10:12 am

1 Comment

Categories: Leadership, Management

Tags: Whole Foods, Andrew Hines

Whole Foods Market in Austin, TexasWhat was he thinking? Whole Foods just confirmed the bizarre news that its chief executive John Mackey has been using a pseudonym to post for years on a Yahoo! Finance forum, often boasting about Whole Foods’ success and slamming Wild Oats, a big natural foods competitor and now Whole Foods’ takeover target. Last month, the FTC moved to block the Whole Foods-Wild Oats merger, and Mackey’s postings put a legal twist in the FTC challenge. The task for investigators now is to determine whether Mackey made any material misstatements or omissions. Here’s some excerpts of Mackey’s posts from the Austin American-Statesman:

In more than 1,000 postings, rahodeb discussed topics including Whole Foods’ financial performance and stock price and a long list of criticisms of Wild Oats, the Colorado-based company that is Whole Foods’ biggest competitor among natural foods grocers.

“Why would anyone want to buy OATS?” he asked in January 2005, using Wild Oats’ ticker symbol. Certainly not Whole Foods, he added, saying that the company’s shares were overpriced.

On March 17, 2005, he said the company had “no intellectual capital, bad real estate, significant future writeoffs, negative brand equity.”

On Nov. 23, 2005, he said that Wild Oats was “steadily running out of cash and continues to borrow money to stay afloat.”

Even if the posts are not in violation of any SEC regulation, they certainly don’t bode well for Mackey’s credibility or Whole Foods’ integrity. Check out the whole deception reported in this article from the Austin American-Statesmen.

(Image of Whole Foods Market by That Other Paper, CC 2.0)

 
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    pamela.baggett@...

    07/19/07 | Report as spam

    Whole Foods

    From my blog @ wwww.persuasion-communication.com--

    Wizard of Oz: Number One no-no in crisis management

    In my list of issues I address in vulnerability audits I?ll have to add ?officer stupidity.?

    Hometown hero (I live in Austin) John Mackey, chairman and CEO of Whole Foods, was outed as rahodeb, author of years of anonymous blogging that included negative comments about competitors.

    Not only was it stupid?exposing this company to public ridicule, FTC scrutiny, and undermining employee confidence?it was amazingly childish. It reminds me of passing notes in class in junior high school, hoping they weren?t intercepted by the teacher, but getting a thrill out of the very process.

    One has to wonder whether the chairman of such major business doesn?t have something better to do with his time. I have enough trouble working for my clients and trying to find time for my own blog. I can only conclude that he is the master of delegation!

    Now that it has hit the fan, Mackey chooses to address reporter, investor and employee questions via the Whole Foods blog. Who wrote that? His attorneys? That?s how it reads. And a very unsatisfactory read at that.

    Hiding behind his blog, Mackey is mimicking the Wizard of Oz rather than addressing the public?s questions. We need to hear his voice and read his body language to judge sincerity. In the meantime, we?re left to imagine our own answers to the questions: The Number One no-no in crisis management is hiding from the public!

    Pamela Baggett-Wallis

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