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Three Ways Your References Can Hurt You

June 18th, 2009 @ 2:12 pm

7 Comments

Categories: Job Search

Tags: Reference, Jobseeker, Recruitment & Selection, Human Resources, Workforce Management, Matthew Rothenberg, The Ladders

Your resume and cover letter are up to date and professionally executed. You’ve practiced your interview responses and studied up on the company you want to join. You’ve even invested in a new wardrobe and gotten a sharp haircut.

But are your references as well groomed as your scalp?

Experts agree that many job seekers make a fatal tactical error by failing to prep their references or assuming that they’ll be able to sweep negative opinions of their work history under the carpet. Here are three ways to make sure you’re ready for the reference check:

1. Unprepared references can hurt you without knowing it.

TheLadders columnist John O’Connor recently recounted a cautionary tale about the danger of providing references whom you haven’t updated about your activities. “My own CIO at my company actually disputed two facts on my resume!” one job seeker told O’Connor. “When one of the reference checkers called, they found out that I had given him an old version of a resume.” Because the reference was unaware of a large project the applicant had completed after they’d worked together, he inadvertently made the job seeker appear less than truthful.

Moral: Make sure your references know what you’ve been up to, and provide them with your latest resume. In addition, counsel your references to ensure you both agree on what will be said if someone calls. Get agreement on key achievements and resume points.

2. Don’t assume former employers can’t slag you.

Too many job seekers figure they can avoid sticky spots in their employment histories because HR departments aren’t able to say anything negative about former employees or dig up dirt on current candidates. That’s a dangerous assumption, according to a CIO.com column by Jeffrey Shane, vice president of Allison & Taylor Inc., a professional reference-check and employment-verification company. “While many companies have policies that dictate that they can only discuss a former employee’s title, dates of employment, and eligibility for rehire, people break those rules every day,” Shane writes. “Over 50 percent of Allison & Taylor’s job seeker clients receive a bad reference, despite the strict policies their previous employers have in place.”

3. Don’t underestimate the importance of reference checks.
For a highly placed view of the role of references in the hiring process, check out Microsoft CEO Steve Ballmer’s comments to the New York Times: “I didn’t used to believe so much in reference checks. You can always get somebody to say something nice about you. But the truth is, if you ask enough questions and you ask around, you can really get a profile of who’s accomplished various things and who hasn’t.”

Matthew Rothenberg is editorial director for TheLadders, the world's leading online service catering exclusively to the $100K+ job market. Previously he worked at Ziff Davis Media, ZDNet, CNET, and Hachette Filipacchi.
 
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    BusinessManExtraordinaire

    06/22/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    Reference and background checks are ridiculous. I'm pretty sure that if everyone were to disclose everything about themselves NO ONE would have a job! If anything I think it says a lot about the person giving the reference in that they noticed everything negative about the person and nothing positive. In my humble opinion that just means that the reference giver is a terribly negative person! Personally, I don't want to hear about what negative things the person did, rather, what positive things did they contribute to the organization? I mean they must have done SOMETHING positive during their time there.

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    2

    Mmrothenberg

    08/05/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    KaGeDMuNkY: It also sounds like the job seeker wasn't very careful about keeping his references up to date. In the first example, the reference was honestly unaware of some important work the candidate had done ... Which made the candidate look like he was inflating his record.

    Nobody was trying to be negative -- there was just a crucial communication breakdown.

  •  
    3

    craiglleech

    08/26/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    Cream rises to the top, but what do you do with all that milk? If you have bad marks on your background, you are a commodity with little hope of rising above it. With rises in productivity and technology like robotics, coupled with recession, overpopulation, and resources becoming more limited; what are we going to do with all the underemployed or unemployed, under- or unproductive, under- or unsatisfied human beings that are being separated from the upper class? The cream will soon be as thick as butter, with all the chaos of this market. The upper-echelons will be stronger and more cohesive. If we allow background checks to rule our lives (which in only our choice), then what are the majority of people going to do for work? Who rules you? I, therefore, completely agree with the Matthew Rothenburg; give only references from which you are assured the absolute best light. There is no room for error, any longer.

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    4

    bluebanana20

    09/02/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    That's why sites such as Linkedin work, if you have 10 recommendations from people you have done business with in the past, surely that speaks volumes? If you left a position under bad terms, you may not get a good reference check through no fault of your own.

    If you are not using Linkedin much, get to it today!

    Check out this article http://www.bluebanana.co.nz/starting_out_with_LinkedIn.htm

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    5

    Grazia Valentino-Boschi

    09/25/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    I've been asked for references even before being interviewed. I have refused - nicely - to provide them, explaining that it would be unfair to the references to trouble them prior to my having an actual offer. I have then directed them to LinkedIn where I have 15 recommendations.

    I also said that if the references were imperative before interviewing, I would have to have a few days to check with and inform my references as a matter of courtesy.

    It's amazing how many people don't understand that one should at least ensure the references still want to be references. I got extremely angry at one potential employer ready to offer me a job when he called several of my ex-colleagues and ex-clients without telling me in advance.

    What happened after he called them is that they called ME to rant and rave at me for having given him their names and they were caught unprepared. So he messed it up for both me and him!

    I think bad references should be investigated further - who knows if someone hasn't got an axe to grind...

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    6

    BusinessManExtraordinaire

    10/18/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    Craiglleech is exactly right. Reference checks are ineffective in that the applicant is only showing the employer what they want the employer to see (which I'm sure is the safest, most positive, bubbly reference they could ever receive). No one is going to say "Gee, I'm gonna use this reference because I realize they would absolutely tear me apart!"

    It's like the news media. You're only getting a very small part of the story and therefore probably getting a skewed perception.

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    7

    BusinessManExtraordinaire

    10/18/09 | Report as spam

    RE: Three Ways Your References Can Hurt You

    Though I agree with everything that was said in the article and how reference checks can "make or break" you I don't agree so much with reference checks themselves. I believe the best way to get a feel for someone is to get to know them. Throw them in there, give them a project to do on a trial basis and see what kind of work they do. Apprentice style!

    And, of course, don't give them a project that would be crucial to the success of the company. Just something small. Maybe even a simulated team project that could be implemented as part of the hiring process of the company.

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