The Ritz-Carlton is known around the world for its extraordinary hospitality and service because its leaders have created a corporate culture that customer-focued. Bestselling author Joseph Michelli was granted unprecedented access to the company’s executives and staff and learns the innovative methods the company uses to inspire employees and create memorable guest experiences. In this podcast and in his new book titled “The New Gold Standard“, Michelli shares the leadership principles behind the Ritz-Carlton’s success and explains how other organizations can use those same principles to set a gold standard for their industry.
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