BNET Insight

The View from Harvard Business

The latest ideas and insights from the minds of Harvard Business.

Public Speaking: Tell 'Em What They Want to Hear (Not What You Want to Say)

February 27th, 2009 @ 7:10 am

2 Comments

Categories: Personal Effectiveness

Tags: Public Speaking, Speech, John Baldoni, Blogging, Leadership, Internet, Management, Sean Silverthorne

Gov. Bobby Jindal, offering the Republican rebuttal to President Obama’s speech to a joint session of Congress, was generally given low marks for presentation, even by supporters, although the substance of the message seemed right on point with his party.

But in a speech, people tend to listen to style over substance. It’s how you say it, not what you say that often wins the day. So there are lessons to be learned from Jindal’s experience for corporate speech makers, writes John Baldoni on his blog, Don’t “Bobby Jindal” You’re Next Big Speech.

It’s a great refresher on the ingredients that go into an effective presentation, but I was particularly struck by this critique of the governor’s performance:

“He said what he wanted to say rather than what the audience wanted, or needed, to hear.”

As a victim of hundreds of corporate presentations over the years that bored rather than soared, I think Baldoni hits the mark with this observation. Speakers often craft their message without first thinking of the audience. Baldoni writes:

“Jindal was speaking to the nation, but he spoke as if he were addressing a group of Republican faithful. Much of his speech focused on attacking the other political party. This is akin to a senior corporate leader giving a speech attacking an industry rival when his employees are worried about holding on to their own jobs.”

Read the post for more tips on how to create a speech that gets your message across by understanding what your audience wants to hear.

Do you shape your presentations to suit the needs of your audience? Or do you write the best speech you can deliver, regardless of who is filling the seats?

 
Reply to Story

BNET TalkbackShare your ideas and expertise on this topic

Subscribe to this discussion via Email or RSS

  •  
    1

    mensoelrey

    03/02/09 | Report as spam

    RE: Public Speaking: Tell 'Em What They Want to Hear (Not What You Want to Say)

    It's really tough to make successful speeches saying things that disturb your audience but it can be done. Make it clear you are on their side, eg. I am a proud American, but what the current government is doing... to make it clear that you are like them but you want to correct their thinking or lead them in a new direction.

  •  
    2

    foosmom

    03/05/09 | Report as spam

    RE: Public Speaking: Tell 'Em What They Want to Hear (Not What You Want to Say)

    Does a certain percentage of the business population go brain dead every year? This is what we've been told for 50 years, at least. Are all those people who heard it one year ago, two years ago, 47 years ago--are they gone? The only thing that drives me more nuts than presentation skills articles that sugggest "make it about the audience" are selling skills articles that put forth the stunning idea that sales people should "ask more questions" argggghhhh!!!!

Please add your comment:

  1. You are currently: a Guest |
  2.  

Basic HTML tags that work in comments are: bold (<b></b>), italic (<i></i>), underline (<u></u>), and hyperlink (<a href></a)

advertisement

Blogger Profiles

  • Blogger Thumbnail Sean Silverthorne Sean Silverthorne is the editor of HBS Working Knowledge, which provides a first look at the research and ideas of Harvard Business School faculty. Working Knowledge, which won a Webby award in 2007, currently records 4 million unique visitors a year. He has been with HBS since 2001. Silverthorne has 28 years experience in print and online journalism. Before arriving at HBS, he was a senior editor at CNet and Executive Editor of ZDNet News.... more »

advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement