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Travel Tips from a Million-Mile Flier

July 10th, 2008 @ 10:49 am

5 Comments

Categories: Personal Effectiveness

Tags: Customer Service, Cell Phone, Airport, Tail End, Product Marketing, Cellular Phones, Customer Relationship Management (CRM), Marketing, Consumer Electronics, Personal Technology

Let’s just cut to the chase, shall we? Business travel sucks. It’s always been difficult. Today it’s horrendous. In the next few years it could be unbearable as airlines consolidate routes and pile on fees.

So veteran business traveler Marshall Goldsmith checks in to Harvard Business with his eight favorite flying tips. Read his post for more detail, but here are the top-line suggestions:

  • Pack light
  • Don’t book the last flight
  • Get to the airport early
  • Don’t check your bags
  • Eat before flying
  • Don’t drink
  • Learn to sleep on the plane
  • Master jet-lag

It’s not earth-shattering stuff, but it’s a good start. So let’s open up this discussion to the floor. Here are several of my time-worn tips for surviving the not-so-friendly skies.

  • Bulkhead me! Sit as far front as you can. The tail end tends to bounce more in weather, which is an issue in the air-turbulent summer. And, of course, you deplane more quickly in most cases.
  • Seating for two When traveling with a spouse book the the window and aisle seat and hope the middle seat is not taken.
  • Easy passenger pickup A growing number of airports provide a “cell phone parking lot,” areas where the person who is picking you up can park for free until you call them that you are ready. Beats the constant circling of the airport terminal. Airports Council International maintains this list of airports with cell phone lots.
  • Use customer service When you miss a connection, bring out the cell phone to rebook with your airline’s customer service operation. You’ll often get faster service than standing in line with the other folks who missed the same flight.
  • Watch your words True story. A friend of mine reports his mother was heading through security inspection with a jam-packed suitcase bulging at the seams with clothes and souvenirs. The security agent told mom she would like to inspect the bag and mom replied, “Be careful, it’s about to explode.” You can imagine what happened next.

Give Us Your Tips

Ok, so now it’s time for you to share your best travel tips. Don’t worry, we won’t tell anyone!

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  •  
    1

    DrBruin

    07/10/08 | Report as spam

    A couple of additional tips

    As somebody who has more than a million miles flying on two different airlines, I agree wholeheartedly with the comment that business travel has always been unpleasant and has lately gotten much worse.

    Here are some additional tips:

    1. Try to book on the same airline to build up your frequent flyer level. The perks actually do help. Getting on early means you're more likely to find space for your bag. If you need help, you're slight more likely to be treated with respect.

    2. Use a travel agent. They have more clout and more access to information than you do. But check your options yourself through a site like Sidestep to make sure they're not booking you on an unnecessarily expensive flight.

    3. Use earplugs and/or noise cancelling headphones. The constant roar of engine noise is debilitating. Cutting down on the noise level will mean you arrive less tired and grouchy than otherwise.

    4. Never check baggage. Never. I'm about to head to Poland for two weeks and trust me, I'm only taking a carry on bag. You can do it with a well-designed bag and a bit of creativity.

  •  
    2

    pesc

    07/11/08 | Report as spam

    RE: Travel Tips from a Million-Mile Flier

    Airline status is key. It allows for upgrades to first class and priority seating and boarding even if not upgraded. Even buying a few electronic upgrades can help on airlines that you don't have status, because you can ask for standby for the upgrade -- and even if you don't get it, you get priority seating.

    Exit Rows are ok if you need the legroom; but watchout for those flights with 2 sets of exit rows -- a row in front of an exit row doesn't recline.

    Sit forward and aisle (if you've learned the knack of sleeping and keeping your elbows in so you don't get whacked by a cart.)

    Never take the bulkhead -- you don't have seat in front of you for stowage of your travel gear. Use carryone's that can both fit under a seat, in a pinch.

    If traveling with a partner (business or personal) taking the window and aisle is good -- you can always swap into a middle seat if you need to.

    Always present a smile and a sense of humor; honey always catches more flies than vinegar.

    Before touching someone else's stuff, ask politely, "May i ask who's luggage is up here, because i'd like to try to squeeze this small bag or jacket up there". "may i ask...because... squeeze...small" are all key words in getting a response. If no one objects you can negotiate your goods uptop. If someone objects that you're touching their stuff, stop and immediately ring a flight attendent button. You do not want to get into a tiff while boarding a plane.

    And, please always use only "your" overhead space -- nothing more annoying than seeing someone stow a bag overhead and then move more than 3 seats further back. ... this doesn't probably apply to most people reading this... if it does... you know who you are! so, knock it off
    happy

  •  
    3

    seansilverthorne@...

    07/11/08 | Report as spam

    Status counts

    Great observation. If you have enough miles under your belt, use the conferred status. I also think flight attendants will be more willing to accommodate seasoned fliers who know the drill and are respectful.

    Sean

  •  
    4

    cdn_soul

    07/11/08 | Report as spam

    Another view

    It always amazes me to see all these light loaded travellers forever in a hurry but not getting through customs much faster if at all, than regular passengers.
    I've also logged in my million miles (always overseas destinations) & yes travelling light has its advantages but I always have checked-in luggage. I just know that I'll be buying another (as cheap as I can get) suitcase for my next trip & that is a lot cheaper than having to buy everything I need at my destination.
    My secrets for not panicking.... Leave a day early, put your brain on travel mode (nothing affects you & I mean nothing) and I prefer a seat with the aisle on my left close to the front. You dont get the heavy traffic at the rear or front because of toilets location. Drink water only & as little as possible. Don't eat & especially if it's foreign food, DON'T.
    Here's a little trick I used from time to time & it worked more often than not. Booking economy class and once on the plane, talk to the head steward(ess) & ask to upgrade & you will pay cash $ for the upgrade. Now in business class, you'll be able to sleep all you want. If not, you have an extra day of rest anyway.

  •  
    5

    seansilverthorne@...

    07/11/08 | Report as spam

    Bribe!!!

    I love the idea of using cash to pay your way to the front of the plane. I'm sure you weren't SUGGESTING a cash bribe of the lead flight attendant, but if the opportunity presents itself.. well, that's up to you. But there is nothing wrong with asking in-flight what will it take to move up?

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