The proposed merger between Delta and Northwest Airlines has already produced one visionary byproduct: the press release of the future.
That’s the word from Harvard Online blogger Scott Berinato, who drools over the effectiveness of this joint announcement, which is not so much press release as communications center.
Think of it as a mini-site, or temporary site, almost like a booth at a trade show. It’s a combination of marketing, investor relations, and customer service. The content here is meant to answer all of the questions from any of the merger’s stakeholders.
What works? The content is exhaustive, addressing topics ranging from will current employees lose their jobs to how service will change in each state the airlines fly. Berinato also points to the well designed mutimedia presentation, which includes text, graphics, and video.
“The airlines make a stronger case for merger with this site than they ever could with an investor conference call, traditional press release and a 30-second TV spot combined,” concludes Berinato.
