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The Danger in Following Best Practices

April 25th, 2008 @ 9:35 am

2 Comments

Categories: Strategy

Tags: Best Practice, Sean Silverthorne

I find myself asking this question of myself and others a few times a month when confronted with a decision I feel unequipped to answer: What are best practices used by other companies in these situations?

I should learn from the experience of others, right? Why reinvent the wheel?

Turns out I might be shooting myself in the foot, blogs Scott D. Anthony on Harvard Business.

Blindly worshiping at the altar of best practices is dangerous. The problem is that practices that work incredibly well in one circumstance can be ill-suited for another circumstance.

When tempted to follow the best practices path of another organization , he suggests you ask the following first:

• Are market circumstances similar?
• Are corporate contexts similar?
• Is the practice “modular,” with few interactions with other corporate systems?

If the answer to any of these is no, think twice.

 
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    1

    raycis

    04/28/08 | Report as spam

    Best Practices

    True to my experience from one company to another. Best practices are a good guide, but not fool proof advice. Further, I don't think any mid, or senior manager wants to admit that the get paid to be a follower.

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    2

    KBlack01

    04/30/08 | Report as spam

    RE: The Danger in Following Best Practices

    I would tend to agree with this for the most part. I come from a security background and I have seen this term abused right along with regulatory compliance and standards.
    Some facts:
    (1) Regulatory compliance == minimum necessary to protect the customer not the business
    (2) Standards like PCI DSS == minimum necessary to protect the customer not the business
    (3) Standards and regulations change and need to be assessed as regularly as marketing trends and forces.
    (4) The business has other information which must be protected such as trade secrets, and databases full of sales and marketing trends.
    (5) Business needs and drivers are subject to change

    Given this most companies see "Best practices" as the solution to everything. IMHO "best practices" can be seen as either the first stepping stone or the foundation depending upon your metaphoric preference. Any system must be designed to adapt quickly to changing environments. Only following best practices will never provide this however using best practices as a baseline or foundation will enable a sustainable system based upon industry standards thereby allowing for smaller and more frequent changes instead of large expensive changes.

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Blogger Profiles

  • Blogger Thumbnail Sean Silverthorne Sean Silverthorne is the editor of HBS Working Knowledge, which provides a first look at the research and ideas of Harvard Business School faculty. Working Knowledge, which won a Webby award in 2007, currently records 4 million unique visitors a year. He has been with HBS since 2001. Silverthorne has 28 years experience in print and online journalism. Before arriving at HBS, he was a senior editor at CNet and Executive Editor of ZDNet News.... more »

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