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The Two Dimensions Of Collective Intelligence

March 24th, 2008 @ 11:07 am

3 Comments

Categories: Innovation

Tags: Sean Silverthorne

Web users generate two kinds of information, explicit and implicit. Explicit is what you set out to create: blog posts, tags, wikis.

But it’s the information you create without thinking as you make your way across the Web that may be far more important in the long run.

As defined by Harvard Business School professor Andrew McAfee:

Implicit user-generated information is information that people unknowingly generate as they work online. It’s the digital fingerprints or traces that people leave as they follow links, look at content, consider one product then buy another, etc. This data can be aggregated to show what’s popular, what’s related, who has a good reputation, etc.

McAfee ruminates on the differences between explicit and implict user content in a recent blog post.

Does it matter if content is explicit or implicit? Web 2.0 pioneer Tim O’Reilly tells McAfee that implicit will turn out to be far more valuable. McAfee encourages the safe play. By fostering explicit content you’ll also be encouraging implicit content as a byproduct.

McAfee is interested in hearing from readers about what they and their organizations learned from explicit and/or implicit information that wouldn’t have been known otherwise.

 
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    1

    Gary Ares / @...

    03/25/08 | Report as spam

    Like dots of resolution - the more the better

    My simplified view is that the more instances of implicit information, the better the image resolution. I tend to touch many pieces if information on the web, usually on the same general topic, each of these impressions is like another dot of resolution on the screen of life.

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    markporter2008

    05/10/08 | Report as spam

    RE: The Two Dimensions Of Collective Intelligence

    Both are very important especially to those building, managing, and inventing the next generation of applications. Now more than ever the users are driving the requirements through participation. I would say one feeds the other. Through explicite participation one generates implicit data that can be used to then generate better and greater explicite data.

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    3

    markporter2008

    05/10/08 | Report as spam

    Cisco's Support Wiki (implicit data)

    I was introduced to implicit and explicit data by Craig Tobias of Cisco at a conference recently. He is using implicit data to drive changes in Cisco's customer support wiki which recently release that will soon house almost all of Cisco's customer support documentation.

    Craig said that implicit data is much closer to nature than computing has ever been in the past. Understand the climate, and the catalyst for promoting the growth of information will be key.

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Blogger Profiles

  • Blogger Thumbnail Sean Silverthorne Sean Silverthorne is the editor of HBS Working Knowledge, which provides a first look at the research and ideas of Harvard Business School faculty. Working Knowledge, which won a Webby award in 2007, currently records 4 million unique visitors a year. He has been with HBS since 2001. Silverthorne has 28 years experience in print and online journalism. Before arriving at HBS, he was a senior editor at CNet and Executive Editor of ZDNet News.... more »

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