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Why BSers Get Ahead

March 5th, 2009 @ 8:21 am

25 Comments

Categories: Board Management, Corporate Governance, Entrepreneurialism, Executive Ethics, Executive Focus, Management, Marketing, Opinion, Rant, Strategy, Tips and Tools, Wisdom, Workplace

Tags: WorldCom Inc., BSers, BSer, Telephony, Telecom & Utilities, Strategy, Corporate Governance, Telecommunications, Networking, Management

BSers get ahead. It’s a fact of business life. Here’s how it works, the downside of being a BSer, and 10 common characteristices for you to recognize them.

When I was a young engineer at Texas Instruments, I quickly learned that accepting responsibility is the way up the corporate ladder.

If you boldly say, “Yes sir, I can do that, no problem,” then scramble like crazy to figure out what to do, your responsibility increases.

But if you whine, “Well, I can try, but I don’t really have any experience with [fill in the blank], so I’ll have to take some time to learn …,” you might as well say, “No thanks, boss” and save everyone the trouble. 

So I learned to BS. Of course, I got the job done in the end. That’s because I’m a relatively intelligent and resourceful BSer. If you can’t deliver, on the other hand, the house of cards comes crashing down. I guess that’s what happened to the likes of WorldCom’s Bernie Ebbers, the poster boy for dysfunctional CEOs.

You see, Bernie Ebbers was a milk man-gym teacher-motel owner who actually thought he could run a telecom empire. That’s delusional, but he managed to pull it off - for a time - by leveraging WorldCom’s overinflated valuation to gobble up ever bigger companies. Wall Street - a bunch of BSers themselves - played along by endorsing the deals, and life was great. That is, until the dot-com bubble burst and Ebbers had to find a way to hide the mounting tide of red ink, aka fraud.  

Some BSers will stop at nothing to fill their bottomless need for attention and adoration. That would be the Ebbers kind. Others have a kind of moral compass and know where to draw the line. That would be my kind. Either way, the upper echelon of corporate America is full of BSers because they’re the ones that accept ever-increasing responsibility with no regard for actual knowledge or capability.

Boards of directors are especially susceptable to artful BSers.

BSers have certain common qualities, which I’ll list here to help you identify them (as if you really need help):

  • Nearly limitless charm and charisma
  • Ability to sell ice cubes to an Eskimo
  • Will stop at nothing to get attention
  • Climb the corporate ladder like jungle monkeys
  • As dysfunctional as the Pope is catholic
  • Remarkably skewed self image
  • Attention span of a flea
  • Grandiose visions 
  • Deep-seated inferiority complex
  • Sees life as a zero-sum-game they must win

In case you’re wondering, since I left the corporate world I’ve ceased to be a BSer. I am now a reformed BSer. Seriously. Besides, after 20 plus years in business, you actually accumulate enough knowledge so you don’t need to BS anymore. 

Go ahead, share your BSer coworker, manager, CEO, whatever story; it’s really an uplifting feeling. You know you want to.

 
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  •  
    1

    Lawrence Cheok

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    Unfortunately, I have to agree with Steve. Getting ahead does mean that you have to take some calculated risk and "raise to the occasion" by claiming that you can deliver certain results even when you are not 100% confident - fact is, how often is one 100% sure?

    That said, the difference between a BSer and a real star performer is the ability to deliver.
    Easier said the done though - it involves many qualities like visioning; ability to communicate and influence others to rally resources to support the vision; the discipline, persistence and tenacity to execute towards the vision.

    How many people have these qualities combined? Far and few...

  •  
    2

    aingenoso

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    We have one as POTUS now, so this applies to government as well.

  •  
    3

    ursnh3re

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    Funny, aingenoso, real good one. I've also noticed that BSers get through in academia quite well also. I'm sure these fundamentals (of BS) are applicable to most things.

  •  
    4

    arvindk

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    "...of a flea", "....deep-seated"

    details matter.
    arvind

  •  
    5

    hhkan

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    There is a difference between people who are willig to take on a challenge without guarantee of success and con-man who pretend to be competent when they are not. BSers get ahead because they are hired by people who simply don't know how to judge people correctly.

  •  
    6

    Larry1951

    03/05/09 | Report as spam

    RE: Why BSers Get Ahead

    I think Mr.Tobak is an UNreformed BSer ! happy
    He clearly does not understand that spell-checkers are NOT intelligent and are NOT a substitute for proof-readers or for competent editorial oversight.
    1...the phrase is: "Attention span of a FLEA"
    2...the phrase [and psychological expression] is "Deep-seated inferiority complex"
    Please be aware that even grammer-checkers are NOT intelligent either.

  •  
    7

    Ian P

    03/06/09 | Report as spam

    Bovine Excreta or Managing Expectations

    This whole conversation sounds more like the whining gossip I expect to hear in a British office than coming from the land of the brave and the free. Petty jealousy wrapped up in whining and griping - nit picking designed to put real performers down.

    What you guys call BS is really all about letting the manager, owner or whatever understand that you will 'pull your tripe out' to succeed on his behalf, you will do as he asks, even if you can't see the bigger picture or think he is wrong or can see a better way. He then knows that even if you fail, he can rely on you to get right back in there and put it right.
    He knows that you will always be 'on message' so that when he makes you team leader, the message you give to your team will be the right one and not some personal agenda wrapped up in complaints.
    As a subordinate your job is to support and help your boss, not snipe at him. Advice when given should be helpful and intelligent. A good boss will always respect sensible, well meant advice, but he has to have trust and confidence in the advisor and this sort of trust is only given to people who fit into a team and his world view of a helpful person.
    My advice is - learn a different terminology; forget negative terms like BullS**t, office creep and the like ; Learn to smile, learn to help and most of all learn to earn your salary gracefully.

    And all that petty griping about spelling and grammar - just another way of putting someone down.

  •  
    8

    shashankkhattar

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    @Larry1951: "Please be aware that even grammer-checkers are NOT intelligent either.", isn't even the best English either. You can use either 'even' or 'either', but not both.
    @Ian P: Hope you forgive me for the above.
    @Steve: You're right.

  •  
    9

    qsol

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    Since we are all in spell-check mode... Grammer is actually spelled GRAMMAR!

  •  
    10

    drlem

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    This must be a repeat, as aingenoso's comment clearly had to have been written several months ago ... wink

    Grammatical and other critically important issues aside, though, I think the real negative effect of the BSer's singleminded dedication to making oneself look good is felt by the rest of the team ... you know, the ones who get stuck cleaning up when the BSer decides he or she can't fulfill ongoing commitments because he or she has this REALLY important (i.e., highly visible, gonna make me look good) thing to work on for the boss ... for those kind of people, Ian P, I think the negative terminology definitely applies.

  •  
    11

    bjbesaw@...

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    Spell and grammar checking aside, I think you are unfairly lumping two very different things together here. What you say about BSers is true, but everyone who takes on challenges is not a BSer.

    If, in business, you confine yourself to the tasks that have been assigned and the skills and functions that you already know and have confidence in then I hope you enjoy your present position because that's as far as you'll go.

    A lot of times things come up that no one in the organization knows how to tackle right off. If you shy away from the challenge then you may have avoided a situation in which you could make a mistake. But you've also avoided the opportunity to show yourself as a valuable leader, worthy of more responsibility.

    Leaders realize that their organization needs them to take on challenges even when they seem daunting and / or when the solution is not immediately apparent. We always joke about how all of our job descriptions end with "... and other duties as assigned," but that's where this comes in. If you are aspiring to advance in your field then you'd better be able to analyze a problem, think on your feet, be flexible, marshal resources in support of new goals and objectives, and yes, from time to time do what seems to be impossible.

    People who perform a narrowly-defined function are filling in a gap. People who take on new challenges add value. Organizations can't afford to say, "No, we can't," or "We don't know." Why would they reward staff who do?

  •  
    12

    jentimus

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    People that say that can do something without having done it before typically succeed because they believe in their own ability to grow and change.

    To quote Mr. Rogers, "Wishes don't make things come true," but having the courage to try shows your belief in your own competence, and that makes a positive impression on others.

    So many people are afraid to risk failure, but avoiding the possibility of failure also means avoiding the possibility for positive change.
    A good manager knows this and will reward the risk takers with opportunities to shine.

  •  
    13

    robert.kowalke@...

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    The fact that BSers get ahead is indicative that leadership likes to be lied to with their over optimism. We need calculated risks, but we also need leadership that understands calculated risks and doesn't just listen to posers. What I've found is when you say "no" to certain things, that people just stop asking you because they don't like the word "no" when in fact they should get over themselves and learn that "no" today does not mean rejection, it just means "no" for that specific task. As a leader accept "no's" and move on and stop getting all in a tizzy because a subordinate or peer said "no" to you. But then we know that ego's are hard to overcome for some folks. Posers will always be with us. Do the best job you can, where you are at, with what you have and life will move on. Woooo hoooo!

  •  
    14

    jonesr100

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    I believe those that are heavy BSers tend to want to play king of the mountain, as eluded. Hence, the judgemental aspect of some of the responses. The context becomes immaterial, but the grammar and spelling become the important attributes. It's like, "if you have no response, feel free to criticize the grammar or spelling I used to make my argument". "Wordsmith" tends to be a favorite BSer word. With all due respect to the English gentleman, not all BSers are graceful coworkers. Some take your credit or whomevers credit is available for the taking. And, some as the author said will do anything, including making others look bad to sell their illusions. We all no illusions can seem like reality, which is where the frustration enters.
    I say there are the good-hearted "lets make the team successful" BSer's, and the evil "let me get as much as I can" type.

  •  
    15

    jonesr100

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    I think everyone who has mentioned the person who reaches beyond to add value and bring a greater good is not speaking of a BSer, but a Gogetter.

    I believe a true BSer is one who is always ready with a better way or an illusion, and has no means or experience to really produce it himself. He will always use or blame others, and get ahead by making others look inept.

  •  
    16

    Nurn

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    Ian P, you are describing the Asskisser, as opposed to the BSer. Although they share many common traits, there are a few discernabale differences. The BSer lies through his/her teeth, feigning knowledge and skills. The Asskisser on the other hands, blatantly adores the BSer and fawns over every word he/she utters. The BSer manipulates the Asskisser to achieve his/her goals (moving up the corporate ladder). It is not uncommon for a BSer to be schizophrenic, becoming the Asskisser when dealing with those above him/her on the ladder.

  •  
    17

    tw1966

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    Don't you mean Poseur?

    poseur? ?Show Spelled Pronunciation [poh-zur; Fr. paw-z?r] Show IPA
    ?noun, plural -seurs ?Show Spelled Pronunciation [-zurz; Fr. -z?r] . a person who attempts to impress others by assuming or affecting a manner, degree of elegance, sentiment, etc., other than his or her true one.


    poser Show Spelled Pronunciation [poh-zer]
    ?noun a question or problem that is puzzling or confusing.

    So who's fooling who here Steve?

    LOL

  •  
    18

    Steve Tobak

    03/06/09 | Report as spam

    The distinctions are not entirely clear ...

    Great discussion. BSer, Asskisser, Gogetter, the distinctions are not entirely clear to me. Whatever their intentions or labels we give them, the fact that all types manage to climb the corporate ladder with entirely different results may be worth exploring.

    And thanks for the spelling tips!

    Steve Tobak

  •  
    19

    Dan Boos Top 100 Change Consultant

    03/06/09 | Report as spam

    Outcome-based Measurment is Unking to Posers and Slackers

    I just want to thank Steve for writing such a candid and provocative article.

    A tag-on topic to Steve's offering is "How is it that posers can have a career at all?"
    The answer is usually that the organization lacks effective outcome-based measurement.

    In the light of this economy and in the light of the influence that Generation Y will have on the workplace, the leaders of organizations need to commit to optimizing their return on investment within the area of human capital. This means that they nust become more assertive in ensuring that their organization has an effective strategy that addresses the acquisition, management, development and retention of human capital. Such a strategy should require an emphatic commitment to align and develop the performance capcity and leadeship capacity of their organizations. This is not an HR as usual strategy, but instead, an overdue recognition that the same energies that go into the design, build and implementation of processes and technologies, must now be directed toward the organization's most critical resource, it's people.

  •  
    20

    John Walker, Integrated Management Systems

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    Related to "Outcome based measurement..." There is a document related to ISO 9001 Quality Management called "The Process Approach" which states, related to the organization: Define its purpose, policies and objectives, processes, sequence of the processes, process ownership, process documentation, activities within the process, monitoring and measurement requirements, resources needed; and verify the process and its activities against its planned objectives. How many organizations do this properly? It's a wonder that more businesses do not fail when you see what's really involved.

  •  
    21

    An Expat in France

    03/06/09 | Report as spam

    RE: Why BSers Get Ahead

    To all the grammarians and spell-checkers in the audience:
    Good on you! Keep it up!! The world needs this kind of attention to irrelevant detail. Where are you boys & girls when politicians are telling bald-faced lies and intentionally misleading the voting public with non-sequitors and wholely unsupported assertions?

    To Steve:
    Great subject! Too many folks think that great speaking skills, grandiose visions and charisma can qualify a person as a "leader." Bernie Ebbers may be one of the most prominent examples of why this is not so, but he is by no means the only one.

    Sam

  •  
    22

    ErikSherman

    03/07/09 | Report as spam

    RE: Why BSers Get Ahead

    Great piece - greatly enjoyed it. I think what is at work is that higher-ups look for confidence, because that is often an indicator of the ability to do something. The difference between teh trained/talented and the pretender is that the former knows when to say that something might not work out and the latter doesn't. Unfortunately, you generally see the difference only after the fact.

  •  
    23

    ms. e

    03/08/09 | Report as spam

    RE: Why BSers Get Ahead

    Wow. Steve meant there are real pretenders, and the BSers are just those who hover next to the boss's corner, available to hand him the sky when he needs it. BSers are doomed before their use by dates, the boss will learn fast and will treat them as fluff. Yep, great piece, Steve.

  •  
    24

    IanP2

    03/08/09 | Report as spam

    RE: Why BSers Get Ahead

    @John Walker
    ISO9000 is the international progeny of ESO9000 and BS9000. These in turn were written following the 'best practice' from Europe/Japan/US's best companies.
    I was asked to implement the then BS9000 in my company. At first I was appalled that we wanted to go down that route, it seemed so process oriented as to disappear under a welter of beaurocracy.
    In reality the process of reviewing our business purpose, objectives and methods made us understand that we were no longer the world leaders we thought ourselves and it gave us the impetus and toolset to put things right. Two years into the review/implementation we needed to get finance for a planned expansion (buying into the US market). Partly because we had a clear vision of ourselves and how we wanted to expand, finance came much cheaper, nearly 1.5% lower than we had experienced previously , because we were seen as a well managed, low risk company.
    Perhaps Cow Poo has its uses.

  •  
    25

    dmintonti

    03/23/09 | Report as spam

    RE: Why BSers Get Ahead

    Too bad there's no time stamp on these comments. I'm certain that many of them were written during the workday by dysfunctional workers with limited attention spans.

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  • Blogger Thumbnail Steve Tobak Steve Tobak is a marketing and strategy consultant based in Silicon Valley. He's a 20-plus year high-tech industry veteran and former senior executive of a number of public and private companies. He also wrote the popular blog Train Wreck for CNET. When he's not airing corporate America's dirty laundry and helping companies solve their problems, Steve likes to play with gadgets and animals and drive his wife crazy. Find out more at Invisor.net. more »

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