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Taking on the big questions facing CEOs, boards, and shareholders.

Do You Have a Dysfunctional Workplace?

October 31st, 2008 @ 9:36 am

Categories: Best Practices, Entrepreneurialism, Executive Ethics, Management, Opinion, Strategy

Tags: Workplace, Executive, Recruitment & Selection, Human Resources, Workforce Management, Steve Tobak

Does your boss act out and throw tantrums like a spoiled child?

Are you afraid to bring up certain hot-button issues in meetings for fear of being humiliated?

Do you spend more time covering your ass than you do sitting on it?

Is your company in a perpetual state of limbo because nobody can make a decision?

Does your company’s mission statement change weekly?

Does your company ship most of its product the last 24 hours of the quarter?

These are all signs of a dysfunctional workplace. But don’t fret; you’re not alone. In fact, an entire lexicon has grown up around dysfunctional corporate behavior. See if you can recognize some of the issues that drive you and your co-workers nuts in these definitions:

  • Analysis paralysis. Chronic debating that obstructs the decision making process and leads to operational failure.
  • Breathing your own fumes. When executives actually start to believe the spin they spew out to the media, analysts, investors, customers and employees.
  • Committing political suicide. Pissing off or going toe-to-toe with your dysfunctional boss or some other self-important executive. 
  • CYA. Everyone should know what this means. It’s what weak, small-minded people do when they should be doing the right thing instead.
  • Disruptive management style. Euphemism for an executive who chronically swoops into meetings, mucks with projects, and generally makes everyone affected want to strangle him. 
  • End of quarter panic. The last week of the quarter when everybody wakes up and actually does their job. Usually followed by 11 weeks of partying.
  • Going down a rathole. When two or more people get into a non-productive argument over a hot topic where neither side will give in so it spirals out of control. 
  • Hallway meeting. Executives meet in some obscure place and make decisions in the absence of people who are actually responsible for this sort of thing. 
  • Ivory tower mentality. When self-important executives make decisions in a vacuum because they actually have deep feelings of inferiority and fear healthy interaction.   
  • Moral flexibility. I first heard this expression in John Cusack’s movie Grosse Pointe Blank. It’s when narcissistic executives commit fraud and think it’s fine. 
  • Passive aggressive behavior. When somebody agrees to a plan and then does something completely different without telling anybody. 
  • Sacred cow. A self-important executive’s pet project that’s immune to the company’s standard processes.
  • Silo mentality. When departments or divisions act as if they’re independent from the rest of the company, often in a defensive way (similar to bunker mentality). 
  • Strategy du jour. When dysfunctional executives consistently overreact to a single data point or hallway meeting and take the entire organization in a new direction.
  • Take it offline. What to do when people get completely off-track, often in a raucous display of childish emotion, in what’s supposed to be a productive meeting.

If you identify chronic evidence of several of these afflictions in your company, you may wish to consider alternative employment options. If, on the other hand, you’re the cause, a little psychotherapy, medication or both probably wouldn’t hurt.

There must be dozens more; let us know what we missed. You get extra points for originality. 

 
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  •  
    1

    Michael.Mattis@...

    10/31/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Is eating your own dog food the same as breathing your own fumes? wink

  •  
    2

    mmello

    10/31/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    How about the "Hypocritical Shock Reaction" -- when managers feign a scandalized reaction, when confronted with something everybody knew, and everybody knew everybody knew.

    Here's a real story:

    I was consulting to a large international bank and everybody talked freely about a certain difference between the bad-debt measured by the credit department and the same figure, as measured by the risk department. It was less than 10% a difference and absolutely non-critical for my project, but there was a difference and everybody knew it, talked about it, and speculating idly about what might be its cause.

    I was opening a two-day process redesign specification workshop, with a dozen or so executives, some of them top-level, when I mentioned, in a totally casual mind, that mapping a certain portion of a process might confirm if X rather than Y was the cause of the difference between credit and risk numbers for delinquent receivables.

    "What difference?", asked one of the executives, not at all perturbed.

    "The US$X dollars difference between credit's and risk's number for bad debt", I answered, still unaware of what was to come.

    What came was a hysterical show-off of indignation, consternation, and righteousness - many of them from people that had already talked with me about the issue.

    A special audit was started and, a month later, a boy that typed numbers into one of the systems was fired. (Needless to say his work had nothing whatsoever to do with the problem).

  •  
    3

    VT3000

    11/01/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    What about unnecessary and unwanted rude behaviour. What about bullying??? :(

  •  
    4

    lordprism

    11/04/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    "Mnemonic Attribution Error"

    When your boss remembers things that never happened and forgets things that DID happen...

    of course, always blaming you for problems

  •  
    5

    Johnny001

    11/05/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    This article is fairly entertaining, but for the crack on CYA. Anyone and everyone that has worked in or around... well anyone, knows how important this is. Daily, weekly, monthly reports, all CYA's. Memo's, meeting minutes, confirmation emails, all CYA's. It has nothing to do with being small-minded or weak. Many times you are protecting your company from a client. If in a lunch meeting the client asks for his widgets to be sent to Thailand, it is productive to confirm with him in writing. This is classic CYA. It is also doing the right thing, the last thing anyone wants is a dispute over a verbal conversation. If your boss directs you to do something that will undoubtable disrupt the company, do you really want your dysfunctional boss to have the opportunity to change his mind after the fact? Many do, and many throw their employee under the bus. Most of the time behind closed doors in upper management meetings. I've witnessed it and traced the problems back to the manager that directed the action.
    CYA's are extremely relevant and important in todays business environment. If you think you can arbitrarily do whatever you wish and ignore the directives from your superiors because you don't agree with them or think you are doing 'the right thing', you are sadly mistaken and your future opportunities will be cleared up for you.

  •  
    6

    Steve Tobak

    11/06/08 | Report as spam

    About CYA

    Just to be clear, to me CYA means activities that are in no way beneficial to the company, like when something goes wrong, sending out an email that says it wasn't your fault and why.

    Confirming things with customers, as Johnny001 points out, is certainly beneficial. I don't consider those examples of CYA behavior.

    Steve Tobak

  •  
    7

    jcalire

    11/06/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    1) Selective monitoring of procedure implementation in other words, those that are the Boss's favourite are never wrong no matter how glaring it is to the rest of the 90%

    2) Pretentious motivation talk will cripple if not kill a company. By this I mean, you post motivating behaviour on every notice board avenue that you can find in your organization but in truth you are demotivating employees by your action.

  •  
    8

    tracydiziere&associates

    11/06/08 | Report as spam

    CYA Continued

    CYA is an interesting item because I have heard it frequently used as a positive thing, as in Johnny001's example. It can mean, "what ordinary, logical ppl do to document interactions and activities such that those details are not obfuscated and/or used against them down the line." Perhaps, then, we need a clearer definition or even another term to account for the blatant (and sometimes public) waste of time based on egotism (as in Steve's example of CYA)?

    In my mind, also, CYA is completely contextual. In an environment suffering from Founder's Syndrome, as I've written about in my blog (http://mymarketingperson.blogspot.com/2008/10/i-wish-i-coined-this-term-founders.html), CYA as a paranoid and/or self-agrandizing effort (or whatever term should be used in its place)can certainly be attributed to followers who have "weak self-concept clarity," to quote one of the commentators.

  •  
    9

    Steve Tobak

    11/07/08 | Report as spam

    Dysfunctional CEOs with Selective Memory

    Yes, I have worked with dysfunctional CEOs with serious cases of Selective Memory. It was disruptive and counterproductive. That's probably why I like email.

    Great dialog on CYA. I could be wrong, but l think the motivation to document and confirm, which I think of as standard biz practice, is more to minimize errors and issues, rather than to CYA. But that's just me.

    Steve Tobak

  •  
    10

    ssalomone

    11/11/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Does anyone have any constructive advice for those of us who may experience a dysfunctional workplace.

    I have also noticed that no one has mentioned Micro-managing as a major symptom of dysfunction. I've seen micro-managing to the point that every incoming email is not only "monitored" but read. The idea is so that nothing "falls through the cracks".

    How does a small business get past that mentality?

  •  
    11

    Mike T K

    11/11/08 | Report as spam

    Free Online Assessment Tool

    Below is a link to a useful and free online assessment of your business environment. It is geared towards assessing the strength of a company, but also provids the mirror reflection of things that are dysfunctinal as well.
    http://www.disseropartners.com/toolsandtips/index.php

  •  
    12

    Steve Tobak

    11/12/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Micromanaging - now how did I forget that? A classic sign of a dysfunctional workplace. As for the question of what to do, when you can't take it anymore, then quit and find a better place to work. There are lots of other things you can do, but none of them will work.

    Steve Tobak

  •  
    13

    fionncreagh@...

    11/16/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Worked in a incoming call center for a time. The supervisors practiced "Management by Threat." Each day when we came to work we were greeted with the threat du jour. "If you do x you will be fired." Each day another threat, each da more requirements to do or not do under threat of firing. Very draining.

  •  
    14

    cloudohana@...

    11/17/08 | Report as spam

    Self Licking Ice Cream Cone

    Self Licking Ice Cream Cone: Similar to a self-reinforcing hallucination...when middle managers create a project/initiative that produces little but is spun as being the best thing since sliced bread...much to the liking of executives who then pump even more resources into the project. When combined with breathing your own fumes and sacred cows, you can get a vicious cycle of dysfunction that is the organizational equivalent to a nuclear meltdown.

  •  
    15

    Robyne

    11/20/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Is management by favouritism dysfunctional? When we were informed of the "new" "Exec" (manager) arriving we were also warned by his own peers that he has favourites and to play the political game ie "suck up". Boy oh boy how true that was! He has appointed people into Senior On Air Radio Production roles who have never been in a studio nor worked in Radio and then asked those of us with 9 or 10 years experience to train them to be our superiors! Not once but repeatedly. There is no winning in a case like this.

  •  
    16

    BNETcomment

    12/04/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    Great to read this full description of a dysfunctional workplace.

    Me? guilty of committing political suicide, telling my bosses best friend at work that he was a nut job and a psychopath.

  •  
    17

    LadyQA

    12/05/08 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    All so very true! Management by threat, micro-managing, pretentious motivation and (my personal favorite) bullying.

    Add to the list - Fairytale syndrome! When the boss seeks to create a false illusion of competence and accomplishment. Corrective measures are looked at as an admittance of failure - and therefore, not allowed! Dealing with surface issues instead of initiatives that would truly improve the product and the work environment!

    The self-delusion that those in the trenches are not aware of the true dysfunction and dishonesty. The route to success in this organization is acheived by sucking up, relinquishing good judgement to satiate the ego of the boss and the bosses favorites.

    It is political suicide to live in the real world! Now, if I could only send this article to those people anonymously!

  •  
    18

    ES...

    01/16/09 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    A bit about micro-managing...
    I'm an MBA student and we were discussing micro-managing recently in class. I always assumed that it was simply a personality trait in the manager, but one of my colleagues raised an interesting point: the micro-manager likely does so because they struggle with strategy, so choose to spend their time managing the things they feel they have control over vs. creating a strategy to reach the vision.

    Perhaps creating a clear set of values and vision within the company could help the micro-manager to release the reins a bit? Chances are that they would rather manage and facilitate reaching the goals of the company, but lack the training and knowledge to get there.

    I am enjoying this thread. Thanks to all for the great commentary!

  •  
    19

    Kimosmamasan

    06/10/09 | Report as spam

    RE: Do You Have a Dysfunctional Workplace?

    I'd liketo add this:

    Retaliation in the form during organization "rewiring" can be problematic. Despite having a policy against retaliation, I've seen folks mysteriously get rewired out of the organization during a change in upper level management when it was possible to bring old grudges to the forefront.

    Upper level managers who insist upon pursuing unworkable ideas for new products despite honest assessments from R&D about the workability of their great, new, sacred cow idea. Usually these great ideas are just not feasible or executable or worse, by not meeting a market segment's needs. They "know" better than the customer does.

    These are the same individuals who like to jam our solutions down a customer's throat without knowing or understanding what the customer's real problem is. Or they want us to change our portfolio to suit some phantom initiative that they like the sound of. It doesn't matter if it's feasible, needed, desired or would fit a customer's needs.

    Having highly paid R&D people doing paperwork when that function could be performed by an individual who could manage that process better and more efficiently is another issue in a dysfunctional workplace. By having an individual who could perform repetitive (and still useful) paperwork functions that are needed to bring new products to maket, it would allow R&D people to do what they do best - R&D. Having the right people performing appropriate job functions is what I'm getting at. I see this particular problem where I work. Some paperwork is inevitable and must be handled by the person closest to it. I see people doing repetitive paperwork that could be performed proficiently by auxiliary personnel. I sometimes wonder if my company *really* wants to grow. I think it helps to have a "jack of all trades" job in one's cap of experiences, to better understand the needs and requirements of a particular area of specialization. At some point, it becomes a situation of diminishing returns when a technical specialist spends time doing repetitive, low value added work when higher potential for generating money work could be performed instead.

    Enough of the soap box for today. I really enjoy this thread, too. I just discovered it as a new member here at bnet.

    Thanks. Keep up the interesting blogs.

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Blogger Profiles

  • Blogger Thumbnail Steve Tobak Steve Tobak is a marketing and strategy consultant based in Silicon Valley. He's a 20-plus year high-tech industry veteran and former senior executive of a number of public and private companies. He also wrote the popular blog Train Wreck for CNET. When he's not airing corporate America's dirty laundry and helping companies solve their problems, Steve likes to play with gadgets and animals and drive his wife crazy. Find out more at Invisor.net. more »

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