Discussion forums offer a simple, inexpensive, and effective way to communicate with customers. Of course, not all business owners have the time or know-how to add one.
Enter Zoho Discussions, which makes setting up community forums a breeze. You can use these forums to offer customer support, both from your company and from other users, or to give your employees an intranet-style place to discuss company matters. Take a look at the introductory video:
It took me about three minutes to whip together the Business Hacks forum shown above (feel free to try it out!), and the result was a simple, intuitive message board.
But I did find some evidence of Zoho Discussions’ 1.0 nature, like the inability to upload your own logo for branding purposes. (All you can do for the moment is link to an online image.) Of course, this being Zoho, updates and improvements are sure to follow.
In the meantime, this looks like a terrific addition to the Zoho arsenal. It offers a fast, low-impact method of providing a discussion forum for your customers (and/or employees) — something that might just boost your bottom line. [via Zoho Blogs]
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