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Free Is a Four-Letter Word

February 11th, 2009 @ 2:31 pm

4 Comments

Categories: Strategy

Tags: Web, Web Advertising, Microsoft Word, Micropayment, Business Model, Walter Isaacson, Channel Management, Strategy, Marketing, Management

Walter Isaacson is generating lots of mostly scornful comments for his cover story in Time about How to Save Your Newspaper. For a good synopsis of his idea for saving papers and the scorn about it, see this BNET post, The Problems with Walter Isaacsons’s Newspaper Rescue Plan.

Everybody, including BNET, boils it down to one word: micropayments. In fact, it’s really about a different word: free. As in, for the last decade, as the Web-based business model grew, so did the idea that things should be free, except those inconvenient physical things, like cars, and computers, and coffee.

Here’s Isaacson:

According to a Pew Research Center study, a tipping point occurred last year: more people in the U.S. got their news online for free than paid for it by buying newspapers and magazines. Who can blame them? Even an old print junkie like me has quit subscribing to the New York Times, because if it doesn’t see fit to charge for its content, I’d feel like a fool paying for it. This is not a business model that makes sense. Perhaps it appeared to when Web advertising was booming and every half-sentient publisher could pretend to be among the clan who “got it” by chanting the mantra that the ad-supported Web was “the future.” But when Web advertising declined in the fourth quarter of 2008, free felt like the future of journalism only in the sense that a steep cliff is the future for a herd of lemmings.

So forget all that stuff about micropayments. Maybe they’ll work, maybe they won’t. But note this: the free lunch is over. We’re either going to start paying again in some form for things like content, or that content will disappear. Newspapers that nobody wants to pay for will die. Perhaps some broadcasters will die. A lot of Web 2.0 software companies that thought they’d be advertising-supported will die.

That might seem counterintuitive — we’re in a recession, so why wouldn’t free things work better? The answer of course is that free only works when there’s a way to subsidize it. And if there aren’t any subsidies, free gets to be a hard way to make a living.

There will be exceptions. There are Internet-based businesses that probably can continue to operate by giving things away. (I’m not saying anything about BNET’s strategy, by the way. I wouldn’t be in any position to know). You may not have to pay for your favorite blogs, software, and you certainly won’t be paying for Google searches. Although that said, for anything digital, you are paying for the device you use to get access, and for bandwidth.

But free as a stand-alone business model is done. Even Chris “Freeconomics” Anderson conceded as much in The Economics of Giving Things Away.

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  •  
    1

    ennyman

    02/12/09 | Report as spam

    RE: Free Is a Four-Letter Word

    First thoughts... Well, the best investigative journalism requires someone footing the bill. If there were no dollars going out from pockets somewhere, this would dampen journalism's ability to perform its role as watchdog of the politicians. (The caliber of our current government media setup has been roundly criticized already anyways.)

    I don't pay for content anywhere online and even dislike registering to read content. (registering)

    Free is a hard way to make a living, but I don't think micropayments will work as a model. I think the best content providers will find ways to survive, and whatever is not relevant will ... be written up on an obituary page or as a footnote in someone's memoirs. Home delivery of blocks of ice disappeared a century ago along with buggy whips.

  •  
    2

    Michael Fitzgerald

    02/12/09 | Report as spam

    RE: Free Is a Four-Letter Word

    Sounds like you're of the opinion that online publications are the refrigerator of modern journalism. I hope you're right. Otherwise, the ad-supported model is dead.

    But tell me, is there content you do pay for? books, music, movies, magazines?

  •  
    3

    ennyman

    02/13/09 | Report as spam

    RE: Free Is a Four-Letter Word

    I buy books (usually used at Amazon.com) and subscribe to several magazines. I will probably always buy books instead of a Kindle... It is more natural to curl up in an easy chair with a book than a device.

    I buy CDs, I listen to audio books from library but have bought some.

    No one can deny the world is moving toward the internet, but how mags play this is the thing. For example, Bonneville Salt Flats used to get big magazine coverage. With the internet, all the stories were online "as they happened" and the magazines, being simultaneously short on staff, stopped going out there for a whole week. If a story is done, it has to have an angle that can't be captured by the blogging and net writers on the scene.

    Magazines have to figure out how to take their historical resources and give them away to get visitors who will participate in their online worlds. These eyeballs will be worth dollars to online advertisers. But if they start with fees and barriers, the eyeballs wilil go elsewhere, unless it is extremely unique content of exceptional value. (These are my opinions.)

    Free IS a four letter word fraught with misunderstanding. Much like Love.

  •  
    4

    Michael Fitzgerald

    02/18/09 | Report as spam

    RE: Free Is a Four-Letter Word

    There has always been a kind of glorious reward in the open source content world -- Bach, for instance, swelled with pride, not anger, when he heard his music repeated in someone else's composition.

    I constantly meet people who would write for free. Most people I know probably would opt not to pay for content in favor of finding something that was free. Writers, artists, etc. want their work to be read, seen, what have you.

    I am skeptical that giving away content makes for much of a business over the long-term, advertising supported or otherwise. or perhaps my real problem is it's a terrible business for the content producers, and a fabulous one for the content distributors, and I'm on the wrong side of that equation.

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