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When the Going Gets Tough, Get Weird

February 5th, 2009 @ 1:26 pm

8 Comments

Categories: Strategy

Tags: Idea, Robert I. Sutton, Team Management, Handhelds, Management, Hardware, Michael Fitzgerald

I recently posted a snide set of remarks on a hotselling iPhone application called iFart, which got me dunned for being juvenile myself.

So, in an effort to redeem myself, I post this interview, in which Etan Horowitz of the Orlando Sentinel interviews Joel Comm, developer of the iFart, on how the idea came to be.

Etan Horowitz: Why did you make it?

Joel Comm: As soon as Apple announced they would release a software development kit, we knew we had to develop iPhone applications. I knew this device would be the definitive handheld computer. I pulled my executive team to the conference room and we went to the whiteboard and started writing down all kinds of ideas. None of us can remember who came up with the idea of a fart machine, but we just cracked up when we thought about it and said ‘we have to develop this.’ That was it. A bunch of grown men allowing their inner 12-year-old to express themselves. We knew it would sell. (italics mine)

That is not just randomness. That is idea number 8, ‘think of some ridiculous or impractical things to do, then plan to do them,’ in Robert I. Sutton’s “Weird Ideas That Work.”

Sutton’s book isn’t really about things that are weird. Instead, he has written a book to help companies organize themselves to explore new ways of doing business. Joel Comm and his team were taking a classic step to do something practical, and instead found themselves succeeding through the ridiculous (and in a sense, they were completely practical — lots of gadget lovers are men, and most men have a 12-year old boy dwelling somewhere inside them).

Sutton’s ideas might be a good thing to look at during the economic crisis. These are unconventional times, and his book aims at countering conventional business practices.

His ideas — there are, weirdly, 11 and a half of them — are as follows:

1. Hire ’slow learners’ (of the organizational code)
1.5. Hire people who make you uncomfortable, even who you dislike.
2. Hire people you (probably) don’t need
3. Use job interviews to get ideas, not to screen candidates
4. Encourage people to ignore and defy superiors and peers.
5. Find some happy people and get them to fight.
6. Reward success and failure, punish inaction.
7. Decide to do something that will probably fail, then convince yourself and everyone else that success is certain.
8. Think of some ridiculous or impractical things to do, and then plan to do them.
9. Avoid, distract, and bore customers, critics and anyone who just wants to talk about money.
10. Don’t try to learn anyting from people working on the same problem.
11. Forget the past, especially your company’s successes.

While some of these sound completely unworkable, especially now, the book provides examples of how all have worked, as well as when they don’t. And Sutton acknowledges that these methods can be inefficient — sometimes the ideas don’t work, and people have to be let go, or projects killed.

A different take on how to be different in business is David Rendall’s Freak Management, which will be out in book form sometime soon.

What do you think, BNET? Is it time to get weird? Or time to hunker down?

Know of a good business read you'd like to share with your fellow BNET readers?

 
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  •  
    1

    karenswim@...

    02/05/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    I like the premise of getting outside of the bubble and shifting the paradigm with weirdness. If companies have a willingness to do what does not come naturally they will open up the pathway to innovation. History validates that weird things are often the next big idea.

  •  
    2

    pbolon

    02/06/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    I fully agree. The crisis should allow us to "think out of the box" and push ideas and projects that nobody wanted to speak about before.

  •  
    3

    mkees

    02/06/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    i think that a little weirdness will only take you so far and only work in certain environments but i also believe that if you take the road less traveled you have the advantage of mining more of its resources before the competition copy cats. So weirdness can pay off big, but it also can be predictably disappointing

  •  
    4

    drendall

    02/07/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    Here are a couple more quotes that support Sutton's ideas.

    "Be fearful when others are greedy, and be greedy when others are fearful." - Warren Buffet, in a 10/16/08 NY Times article

    "When the going gets weird, the weird turn pro." - Hunter S. Thompson, submitted by a commenter on my Freak Factor blog.

    Tough times are perfect for freaking out. During difficult times, especially if you've lost your job, you've got a lot less to lose by trying something different. You also don't have to deal with the difficult decision of whether to leave your current career to pursue something that fits better with your unique characteristics. Finally, a weird approach looks less risky when you discover that the safe and normal approach isn't as secure as it seems.

  •  
    5

    McColl

    02/08/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    Ha! Number 7 and 10...Many companies (their managers or the behaviour of their workforce)do these things without even thinking about it. Convincing yourself and others that a failure of an idea is actually a certain success (#7) is what I call "BYOB", Believing your own B.S., that is if you really believe it. #10 could be shorteend to "don't learn anythng from anyone ever", which really compliments the type of thinking or unthinking that goes with #7! I get it though, because as a corporate teambuilder, some of the events I've helped plan have focussed on being leaders in innovation. Some of the silly activities that take place at those workshops are carefully designed to stimulate and capture the "outside the box thinking" that comes from doing something completely different and uncomfortable compared to the way a person or team is used to doing something.
    A good teambuilder/development facilitator can help managers their employees stimulate, capture and maximize the potential of these forays outside the box. This might sound arrogant, but keep in mind that these types of strategies often come as result of some major turbulence in your organization, which can be enough to handle on its own.

  •  
    6

    datadog

    02/09/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    Robert Sutton's comments are dead-on, except for one: "Use job interviews to get ideas, not to screen candidates." This concept encourages people to steal ideas, which for many people are the essence of their value. Anyone, myself included, who has had their ideas stolen knows that it is worse than having people take your money. Plus this idea encourages you to waste a job candidate's time pumping him/her for ideas with no intention of hiring him/her. In this economy, people are serious about job hunting and if the interview is simply an engagement for the purpose of looting, I think that's very bad advice.

  •  
    7

    Michael Fitzgerald

    02/09/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    Sutton's chapter on using interviews for ideas is a bit dicey. It's really a chapter about how to structure interviews more effectively, so they're actually useful, and he explicitly says that you shouldn't go fishing for proprietary ideas. he also skews it towards hiring kids out of college. The assumption is that even senior executives will learn things from hearing kids talk about what they've learned and what got them excited. Even so, it's fairly clear that in his experience, people who interview for jobs are going to offer up all sorts of useful things (most of which, he says, will not be proprietary). So why not make sure you listen?

    again, a little dicey, but not strictly bad advice.
    Michael

  •  
    8

    ennyman

    02/09/09 | Report as spam

    RE: When the Going Gets Tough, Get Weird

    I agree with datadog re: ethics of wasting candidates' time in order to steal their ideas.

    I like the ideas regarding thinking outside the box, but have a hard time applying it "across a culture" ... In certain depatartments managers can encourage non-traditional things, but we do value the accuracy and somewhat non-creative folks who pay our bills and paychecks and do accounting.

    e.

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