The Find: If you want to up your chances of hiring stars rather than the merely competent, a CEO suggests one simple question to add to your interviews.- The Source: A post by Peter Bregman, CEO of Bregman Partners, Inc., on The Harvard Business Review Conversation Starter.
The Takeaway: Bregman kicks off his post with a simple enough question: if you were charged with hiring pilots, how could you separate the likes of Captain C.B. Sullenberger, the exceptionally skilled hero who saved 155 lives by successfully ditching his plane in the Hudson two weeks ago, from a well-trained but unexceptional pilot? Of course piles of money have been spent researching this question (and some famous voices, including Malcolm Gladwell, have argued that the only way to really know how well someone will do some jobs is to let them do the job and fire them if they fail), but Bregman has a simpler and less expensive suggestion:
There is a much cheaper, easier way to raise the odds of finding your Captain Sullenberger, and it’s rarely factored into the selection process. After you have narrowed the pool of applicants down to those with the skills, experience, and knowledge to do the job, ask each candidate one question: What do you do in your spare time?
Bregman points out that Sullenberger got his pilot’s license in his teens for the sheer love of flying and that he was an accident investigator for the Air Line Pilots Association in his free time. This might not have made Sullenberger a very well-rounded guy, but knowing these facts we can be sure he is passionate about what he does and will have a natural motivation to excel. “Understand a person’s obsessions and you will understand her natural motivation,” Bregman asserts.
Of course what to look for when hiring a receptionist is no where near as clear cut as what to look for when hiring a pilot, but Bregman claims that the principle holds no matter what sort of job you are hiring for. Receptionists need to be outgoing, so passionate readers who spend hours upon hours alone will probably not excel in the position, though they won’t necessarily be terrible at it. But if a potential receptionist is a frequent hostess and loves to throw parties, you might just have found your star.
The Question: Any reviews from the field - have you used this question and what degree of success have you had?
(Image of Sully appreciation sign by Ingridtaylar, CC 2.0)





