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Is Free the Future? Business Bigwigs Debate

July 1st, 2009 @ 6:12 am

5 Comments

Categories: Technology, Uncategorized, Web 2.0

Tags: Seth Godin, Mark Cuban, Blogging, Web Site Development, Branding, Web Technology, Internet, Marketing, Jessica Stillman

  • The Find: Chris Anderson’s new book Free is raising a firestorm of commentary from the likes of Malcolm Gladwell and Seth Godin, and today Mark Cuban weighs in, arguing that accepting free content is different from accepting freely distributed content.
  • The Source: Billionaire entrepreneur Mark Cuban’s response to the furor surrounding Anderson’s Free on Blog Maverick.

The Takeaway: Malcolm Gladwell put the smack down on Chris Anderson, the prophet of Free, in the New Yorker this week, kicking up a frenzy of defense and rebuttal online, including a piece from Seth Godin entitled “Malcolm is wrong.” Gladwell pokes holes in Anderson’s contention that “information wants to be free,” pointing out that while the cost of content itself may now be close to zero, when the distribution is considered as well as the huge volume of ideas we consume, the costs amount to many hundreds of millions a dollars a year (”YouTube’s bandwidth costs in 2009 will be three hundred and sixty million dollars.”) He also points out that YouTube, that paragon of the free future, lost so much money last year that, if it were a bank, it would be eligible for TARP funds.

It’s a fascinating argument against a wildly popular idea (and one that Anderson himself responds to here), but it’s not the only take on the issue. Mark Cuban weighs in today making his own distinction between free and freely distributed, concluding:

In the long run, printed content producers should have a brand, and use their institutional knowledge, their core competencies and ability to procure, improve and market to maximize the value of their brands and the perceived value of their content. Whether its on a central website, a co produced website, in print or on a hologram in the evening sky, I should go to the NY Times because they have demonstrated to me that they have the very best articles on the subjects I am looking for. That they are the best source for breaking news about the topics I care about. THEY NEED TO MAKE SURE I DON’T HAVE THE CHOICE OF GETTING IT ANYWHERE ELSE BUT WHERE THEY DICTATE… They should  distribute their content for Free where they believe it maximizes return, but should do everything possible to keep it from being distributed Freely.

How exactly they can accomplish this (pay wall? legal action against bloggers and pirates? something else?) he doesn’t say. The entire discussion is fascinating and far too complex for a blog post summary. Check out the various voices and weigh in.

The Question: Is free the price of the future?

(Image of free stuff sign by frankh, CC 2.0)

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    jstillman

    07/02/09 | Report as spam

    RE: Is Free the Future? Business Bigwigs Debate

    For those of you who missed the earlier controversy, Anderson has also been accused on plagiarizing from Wikipedia in Free. He claims the lifted passages simply amount to sloppy attribution. Read about it here:

    http://www.cjr.org/the_audit/lat_softpedals_wired_editors_p.php?page=all

  •  
    2

    rambler78

    07/02/09 | Report as spam

    RE: Is Free the Future? Business Bigwigs Debate

    I suspect that Google may be smart enough to know when to cut their losses. I agree that Google must spend huge dollars to make you tube available each day. But what is the incremental cost of delivering a you tube page given you have the datacentres required for Google's other products?

    Someone made a very good point when they wrote that Google is not only interested in direct revenue per page. If Google have a revenue stream from S% of pages, then growth of internet usage by G% gives Google revenue growth of (S*G/100)%. Encouraging people to use the internet is good for Google, regardless of how it is done.

    That is just ballpark stuff, but what is the actual loss that Google had to absorb from you tube, and other non revenue raising services? Call it "L".
    What is the total revenue raised by Google? Call it "R"
    Now there is an obvious interest in the relationship between L and R*(S*G/100)%

    That said a loss is a loss. You might use however you will, but it will never be as good for the books as a profit. There must be a temptation to make You Tube a profit centre, but there is a risk that could harm revenue by making G (growth) negative.

    I know next to nothing about Google's financial situation, and I'm not well versed in finance. So what I write shoudl be take in that context.

    I suspect that Google runs on mass turnover of small margins. While the numbers are big, it's the ratios that matter most in good times. In Bad times absolute numbers for capital expense and operating expenses do matter. Where two companies have the same profit:expense ratio, the company with lower operating costs is more robust.

    I think I should declare that I am biased as I have a desire to believe that many many things should be free. So I may be looking at things through rose coloured glasses.

  •  
    3

    tonybianco

    07/03/09 | Report as spam

    RE: Is Free the Future? Business Bigwigs Debate

    Free should never be the true business model. It should be the supportive product or loss leader that brings customers into your true product. For Google more users on YouTube or their other products means more brand interaction and more clicks on Pay Per Click networks.

    Google has mastered the concept of an information platform for business ad distribution.

    I do agree that free is definitely NOT the business model of the future. It's a fad in which many business people are trying to figure out how to monetize what kind of a mess they got themselves into. Great example would be Twitter. I love Twitter, but the clock is ticking and they keep on getting funded while trying to figure out how to monetize their traffic.

    What people who jump on the bandwagon of "FREE" don't realize is that it costs money to run those web servers, pay those employees, advertise your product online etc. "FREE" doesn't turn the lights on or pay the employees.

    Going back to my first point that "FREE" should only be used to capture people's interest to use a product, service, or information for either a trial version or a limited version to build value on what they could be missing out.

    The only other time "FREE" works is if you're like Google in which you have a history of amassing users and then launch a free product with an ad platform or some other type of monetizing platform.

  •  
    4

    AugustM

    07/06/09 | Report as spam

    RE: Is Free the Future? Business Bigwigs Debate

    The monetizing model for "free" seems to be always based on
    advertising. Of course, the ads have to be for non-free
    products.

    The difference in business models has been there since long
    before the internet. If you're looking for a camera review,
    which do you trust more: Consumer Reports, that has no
    advertising, or Photo, that seems to run about 80% ads?
    When you discover that Photo does not include anything from
    one of the manufacturers you are interested in, and
    coincidentally does not have any ads from them either, you'll
    be more tempted to spring for a subscription to Consumer
    Reports, and that temptation is part of CR's business model.

  •  
    5

    AugustM

    07/06/09 | Report as spam

    RE: Is Free the Future? Business Bigwigs Debate

    P.S. My apologies to Photo magazine. I picked them as a
    generic example because of their high ad-page count. I do not
    know for a fact that they filter their reviews to please their
    advertisers.

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