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Five Ways Managers Breed Incompetence

April 8th, 2009 @ 4:52 am

46 Comments

Categories: Management

Tags: Employee, Performance, Performance Management, Telecommuting, Team Management, Human Resources, Workforce Management, Management, Jessica Stillman

  • The Find: If you’ve got incompetent employees the fault may not all lie with them; there are a handful of ways managers commonly breed incompetence in their teams.
  • The Source: The Business Pundit blog.

The Takeaway: No manager wants to push his or her employees towards incompetence, but one blog argues that many unwittingly do just that nonetheless. Recently, Business Pundit outlined some of the most common reasons for a creeping increase in incompetence, empowering managers to tear these causes out by the roots. Are you guilty of managing in any of these ways that may breed incompetence on your team?

  1. Using numbers as the only device to measure performance.
  2. Spreading workers too thin: cost-cutting is an essential component of survival, but it’s also a quick and dirty way to overburden competent employees, thus breeding incompetence… If staff must be cut, companies need to make a bigger effort to help remaining employees stay competent. Is there room in the budget for contractors? How about telecommuting, which would take some of the travel burden off the employee?
  3. Expecting too much, too soon: many bright-eyed employees enter new jobs with gusto, then fizzle after months of not seeing the results they’d hoped for. Managers who expect employees to know everything from the outset grow impatient when they have to answer too many questions…. Unless it’s clear from the outset that the person has to hit the ground running, set scalable performance goals.
  4. Putting a bigger premium on politics than performance: put a premium on what the employee is doing for the company, not on his social network. Don’t mistake personal affinity for organizational benefit.
  5. Rewarding mediocrity: Imagine you’re a gung-ho new hire employee at Franklin Widgets, Inc. You come into the job ready to make an impact–until you notice that everyone spends most of their time staring slack-jawed at Facebook. After you realize you’re safe from managerial scrutiny, you join them. Why should you work hard if nobody else is? The onus is on managers to create a sense of urgency.

(Image of employee hard at work by EDgAr H., CC 2.0)

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  •  
    1

    mike__p

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    How does this qualify as an article? Your talent seems to consist of finding someone else's article and regurgitating it for others' consumption.

    Not bad work if you can get it, I suppose.

  •  
    2

    gotyactc@...

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Oh my! the Rewarding mediocrity piece hits home. Until people
    are evaluated, rated and promoted "equitably", we're never going to develop a "benchmark" fair to the masses. Why are mediocre people rewarded? Simply put: Current performance appraisal and evaluation systems not only allow it, they fuel it!
    It's a systemic cultural flaw that American enterprise still has to overcome.....one day. How long? Who knows, on Christ.
    RA, MBA, CTC, home grown'n'CA

  •  
    3

    wasato

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Valuing Team over Progress: All the good ideas and aggressive goals are discarded. Only what the laggards on the team can understand and keep up with is allowed to proceed.

  •  
    4

    peacrack

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Most roles I've had in corporate America have always rewarded those who "don't make waves." You walk into a company and challenge any one or any thing-your done!

    Expecting to much to soon-let's ban the phrase "hit the ground running."

    Very recently a friend of mine was working for a 20B public company as a PM for a new software launch. Some nights she would work from the minute she got home until 2, 3, and 4am so she began to work from home a few days a week. She was warned that it wasn't allowed, regardless of her late nights, and ultimately she was fired!

    Numbers: what have you done for me lately! It's disgusting and it's routine.

    Depressing.

  •  
    5

    peacrack

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Wasato- you're dead on!

  •  
    6

    rkim777@...

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Here's one:

    Pay a new employee, who has less experience and knowledge than your present employee, 33% more money than the more experienced person with better credentials and make this more experienced employee teach the newbie how to do her job.

    This one happened to me and after the newbie moved on to another job, I told my boss to take her job and stick it up her a$$. Then I quit before my ex-boss hired someone to take my place (I gave two weeks notice but my ex-boss was too lazy to hire someone during my last two weeks there and got stuck with a lot of lab work that didn't get done after I left).

    It felt great to leave the way I did and now I'm making four times more money than what I made working for my ex-boss and I love what I do now.

  •  
    7

    srinujay

    04/09/09 | Reported as spam

    RE: Five Ways Managers Breed Incompetence

    Was expecting something less mundane and more enlightening than these generic tips !

  •  
    8

    DCinFrance

    04/09/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    There is nothing that breeds mediocrity and incompetence better than a manufactured reality.

  •  
    9

    binil

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    How about this real-life one? Colleague comes out of manager's office after getting a few good soundbytes and tells us: "Why did he have to say all that to me? I was watching the cam only for about a couple of minutes......" ...

  •  
    10

    Ancient_One

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    How long can facetime be valued over productivity before the truly important numbers fall?

  •  
    11

    Ancient_One

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Nice first 5. When do we see the rest of the top 10?
    Any stats on commonality or effects?

  •  
    12

    psleeman

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I completely agree with this assessment. And I would add
    more: providing too much structure and control when a less
    directive approach is all the employee needs, not matching the
    role of the employee with their aspirations, unique talents,
    and growth goals.

  •  
    13

    MySatori

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Generic tips ..yes -but I have to comment on #5 nonetheless

    Rewarding mediocrity BINGO! I'm a manager and I had the damn hardest time to get my employees to comply to a NO Facebook, NO IM-ing, No web surfing -on company time policy

    Why do I have such a hard time? Because my people see everyone else doing it. In addition, when the issue was brought to the upper supervisors attention it was ignored repeatedly.

    Later the supervisor states she has spoken to her group about the issue and all is well....

    Well later that day her people were back on Facebook

    Then the company wonders why performance sucks and money is flying out the door!

  •  
    14

    mmortenson

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I love that Number one is "Using numbers as the only device....." It is what our society does in general. Look at how credit decisions are made today! You are a credit score and everything about you is judged on that number. In school, you are an SAT score. Your intelligence is judged on that number and your grades, 4.0 or less. Another number. Our culture has reduced every aspect of a person or business down to a number or score of one form or another. We have become one dimensional.

    I would like to know how we get this pendulum to swing in a more human direction. Are numbers just easier? Is it the path of least resistance? There is a topic for our Professors and educators. How to evaluate people, business, performance on more criterial than just a number grade, stock price, or credit score.

  •  
    15

    bala.csbn@...

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    You don`t really breed incompetence. Your employees become non-performers.

  •  
    16

    soundscout

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Let me add few that I believe are part of the ?top ten?:

    Not measuring against downstream users of the intended product: Most managers come up by being ?take charge? people who can quickly make a decision and move with it. ?You got an answer right out to solve their problem? seems to be what makes you the top dog on the upward mobility track. But does anyone follow through to see how the ?solution? actually gets used and affects the ones who asked for it. Often, the users find more paperwork directed to them or more work required to reach their output. Instead of providing a useful product, you quickly find that simply putting some trash out hurriedly leads to better ?numbers? regardless of how faulty your work is. Before you know it, the culture has been built to disregard any real test of usefulness and to think things through only to the point of placing something on the table.

    Managers stifle their employees? creativity by seeing every idea through their own vantage point: Many people have their own ingenious ways of solving a problem, but unless you use a process that is familiar to the boss, no one is going to listen to your method or try to understand it. So the ?improvement? process gets tied to doing everything through the same old system that has always been used before, even though a completely new thought process could speed up production and create a better product in quicker time with fewer mistakes. But if the boss only understands one way, the new idea will be shot down and the one who thought it up is ridiculed for thinking ?out in space?. The creativity dries up, business practices become stale and employees become mindless zombies with no ownership.

    Creating an environment where the employee feels they have no ownership: If the employee feels they are only a number or another cog in the wheel, they live a mundane existence that dries up their soul. The job is just that ? a JOB. It becomes a drain to get up and go to work every morning and the employee has little interest in making a better product, service or sales position for the company that pays their salary. When an employee is made to feel that they are an important asset to the company and have value to the company through their input, they continue looking for ways to improve what their company serves out. When they see the company as an extension of themselves and the company?s image as their own image, they take offense to a shoddy product or service that makes them look bad. They look for mistakes in production or ways to improve the service or defects in the delivery process, and they actively try to design a better process. The big trick is finding somebody to listen when you feel that you have a better way, and a ?total quality? program atmosphere that is truly open to finding improvement at any level (not the same old lip-service format while management turns a blind eye to anything that is out of the ordinary; same-as-we?ve-always-done-it; ?Give me something I can understand? category).

    Lower level managers who will kiss upper level behind and promise the moon while crushing everyone who works below them: You know the ones ? they promise whatever their boss wants to hear and lays out a ridiculous timetable for delivery with no regard for the myriad of other deliverables they have already heaped on their staff. Not only does this practice add to the stress and tension of the staff, but it teaches them that their work has no value. Whatever a person was working on in the morning that was so important is suddenly less important than the latest item, and in no way as important as the next one to come along. The tired staff finds that nothing is worth completing, because it loses importance before you reach the delivery date. It also leads to total confusion and stress for the staff, who are continually jumping between projects and losing the focus of the item they were working on before the latest need. If a staff member is lucky enough to come up with a better idea or solution, they have no time to develop the thought or to socialize it through the team before everyone is turned to focus on something else. The result is always mediocrity, which the lower level manager always blames on his staff. Somehow, the upper level managers are always very slow to see that a poorly performing team is usually the result of a bad manager. When it does appear that management could be the problem, the draconian butt-kisser is promoted to move him/her away ? it?s just never possible to find a justification for actually demoting someone who lacks the ability to manage others.

  •  
    17

    bala.csbn@...

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Its not incompetence that is bred. Its non-performance. The only way to handle this is to make all employees aware of the organisation`s performance on a regular basis and show them how they can contribute to improving this. Talk them out of their disengagement.

  •  
    18

    dmsilva1

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Wow, you just described the top 5 strategies of my last employer! You could have written this simply as "How to be a bad manager"

    You left out:
    6) Do not acknowledge your own mistakes.
    7) Take credit for other's ideas and work
    8) Provide inconsistent leadership- never let the employees know what is coming
    9) Push employees until they tell you what they "really" think
    10) Spread doubt among employees so they don't know who to trust.

  •  
    19

    Sam Ross

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Please add 'micromanaging'. I had a manager who asked me not to speak in meetings (among other things). "Everyone hates marketing. I just want to protect you", she said. And she warned me about making friends outside of marketing. Granted, this was a very weird culture and a super dysfunctional company.

    She insisted on being copied on all emails to and from me. I didn't see this as a problem until she started replying for me faster than I did - even while she was traveling! More than once she stood behind me to dictate my response!

    Incompetent, I am not! but I definitely stopped caring.

    She let me go after I 'disobeyed' her by responding to an email on my own to an off site VP wanting information regarding the Can-Spam Act / how were we complying, etc. I shrugged off her very civil (but so hurt) confrontation with an ' Oh, I forgot'.

  •  
    20

    100dollarbill

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    While I feel it is important to understand what is being done to denigrate performance and the competence level in people in your organization, it is clearly more important to help understand your people and how they can become the asset you always hoped for. Performance is derived from engagement in what is going on. Keeping your people informed of the progress on the company's vision and goals is the best format to achieve this. There are ways to measure the potential performance of an individual prior to them coming on board, and this should be done. A company I consult for utilized this approach and we have moved the company into a direction where we have the involvement of the entire staff. We have established a bonus program that rewards company and individual performance. We have achieved growth where so many are failing. rkim777 hit one of the nails on the head: They now "enjoy what they do". This is critical. Those who are watching Facebook all day are clearly in the wrong place. These people need to be out, NOW!!!! Now more than ever, we need people who are willing to perform, even when there are bumps in the road, and these are some pretty big bumps for all of us. While no system is 100% accurate, using something is better than using nothing at all.

  •  
    21

    justmytwocents

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Wow David Silva, you must have worked in the past where I work now.... happy

    You took the words right out of my mouth. the only thing you left out was:

    In order to become the manager, convince the "owner" that you are a business entrepreneur, have owned 5 successful businesses (and sold them of course because you were simply tired of them...) when in reality, you have never been nothing but a waiter/bartender and you can't find your a$$ with both hands.

    Then pathologically lie through your teeth to everyone who will possibly listen (including customers and vendors) and even though the business you are now totally mismanaging is losing it's butt by the bucket load, the owner thinks you are the best thing since chopped liver and everyone else that works for him fell straight off the idiot truck...

    yep. Unfortunately, it makes it very hard to still give it 100% when you have this stuff going on were you work and you see these types of people getting all kind of kudos and those of you that are breaking your back are treated literally, like dirt.

    It definitely does lead to poor performance and an I don't care attitude. I was raised in the midwest with a very very strong work ethic and I fight this every day. I guess I am lucky as this is the first job that I have ever had this bad of a problem with this. Apparently there are a lot more dysfunctional work places out there than I ever imagined.

    And yes...I'm looking for other employment!

  •  
    22

    j01150126

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Definitely the one about having people who are specialized
    and competent in their original job, and using mis-logic to
    believe that their own personal drive will allow them to be
    competent in other professions they no nothing about and
    have little or no training. Downsizing just makes a company
    more mediocre with people that are jacks of all trades and
    masters of none.

  •  
    23

    nmasoud

    04/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    In my experiences managing both in the US and abroad, I find that while engagement is a very critical factor, the root of the problem comes from the top.

    To get people engaged means to truly understand their personal needs and to gauge whether their personal needs are addressed and that personal goals are in line with the company's goals.

    I have seen many self driven, motivated people move on due to a lack of career progression, or not accept a promotion because they have seen the politics at the or nearer the top.

    Middle managers who are keen on motivating their workforce are ultimately frustrated since they have neither the power nor the support to effect change that can result in greater employee satisfaction and engagement.

    "You reap what you sow" is a phrase that all managers, especially those at the top, should learn like their name.

    As the article suggests and as mentioned by 100dollarbill, rewarding mediocrity, whether it be by bonuses or even by keeping non-performers on staff, is a VERY demoralizing signal to those that genuinely want to prove themselves and move up. Why would a person continue to give 100% hen his/her colleague is getting the same pay and benefits for giving only 50-60%? It just doesn;t make any sense, neither from a personal standpoint and definitely from a business standpoint (if a company could become a leader by only meeting 60% of its contractual requirements because the competition can only offer 40%, do you think the company would strive to reach 90-100%? Of course not since their is no driving force to effect that improvement).

    When interviewing new hires, I try to focus on the professional and personal motives of the applicant. What they want to achieve professionally, what is their personal goal. I then go on to explain that accepting a job offer is a business decision. A candidate is not (or should not be) offered a position based on personal likes or dislikes - they are offered a position based on an assumption that they will be able to perform certain functions at some competency level as required by the company. In return for this service, they will receive compensation in the form of a salary. I then go on to explain that their decision should be based on two fundamental questions: 1- Will they be able to reach their personal professional goals and targets by working with us? If the answer to the question is NO, then they should stop there and look elsewhere. If yes, then they should review the offer and see if it satisfies their personal requirements. A decision should NEVER be made based on the money.

    I believe that rewarding mediocrity is done even at the time of hiring. Hire the wrong people, or not the right person, sends exactly the same signal as keeping non performers or not paying attention to the personal needs of each employee (I once threatened to fire a guy working for me if he didn't take the time off I scheduled for him to relax. Needless to say, he just stared at me, then laughed and left. When he got back 4 days later - two days off plus the weekend - he came into my office and said thanks - it made a world of difference).

    With power comes responsibility - and in the corporate world - it is top management or the owners, who have the ultimate power to really make the change and create an atmosphere where effort, hard work, ownership and loyalty are rewarded and where mediocrity and non performance are not. Believe me - employees do not have a problem putting in the extra hours or taking on an extra load so long as they know that they are appreciated by doing so, and that such appreciation is given sincerely and honestly.

  •  
    24

    scribbler60

    04/13/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    nmasoud wrote: When interviewing new hires, I try to focus on the professional and personal motives of the applicant... A candidate is not (or should not be) offered a position based on personal likes or dislikes... A decision should NEVER be made based on the money.
    ------------------
    Truly brilliant. Seriously.

    I highly doubt, alas, that nmasoud works in HR.

  •  
    25

    logmas

    04/13/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    It seems like Mike_P could use a reality check. I just left an organization where the management was closely related to just the information expressed in the article. Bad management is bad management and it does indeed impact the bottom line but also employee morale. Especially in these times it is most important for all companies to be as effective as possible at balancing the multifaceted components of business. What was not brought out in the article (and it indeed was an article-contrary to the musings of some) is that the effects of bad management can linger well into the future for the next batch of managers. It's too bad that in my case the previous leadership was excellent. The Board that selected the present management was completely inept and we were saddled with a prima donna instead of a leader.

  •  
    26

    AmberSims

    04/13/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Interesting, but looking at the ways in which employees are
    motivated - extrinsically and intrinsically - is one thing also
    that managers typically don't do. There are many ways to
    reward good behavior without spending money for bonuses or
    rewards. Public recognition of quality performances are rarely
    displayed to other employees by managers.

  •  
    27

    markedconn

    04/13/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Employees that spend time on facebook or the internet more than one hour a day are not challenged enough. It is up to managers to make work challenging and rewarding. In this day and age, to tell people they can not use the internet is not realistic. There are so many hours in a day, and not everything can be done before or after work. If work is challenging and rewarding, workers will limit internet use themselves.

    For certain jobs, internet searching increases productivity because finding out information is so fast now. What is lost in play time is made up by the efficiencies of what the internet brings. Before the internet I had a market research job that required endless hours at libraries collecting information. Today I could do the same job in hours versus days.

    Technology makes life more efficient. We should be able to enjoy life more and still earn a living. Hopefully, we can get there some day by balancing our day with work and no work.

  •  
    28

    moeharley

    04/13/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    In addition to:

    Letting cockiness and large egos come in the way of common and business sense.

    Managers let their personal perceptions of people come in the way of treating people fairly.

    Strategy is spelt STRATEGY and it is needed in all businesses....in case you didn't know.

    COMMUNICATE!

    Rewarding people UNNECESSARILY (remember that people get paid, if you reward unnecessarily, they will never work to their full potential without a reward in future).

    Rewarding POOR performers (DON'T give payrises to people who have under perform!!!!). You don't need to do this to look good to the employees - employees will respect YOU if you manage them and the company appropriately.

    Step outside your office door, breathe the air, feel, look and get the vibe of whats actually going on outside your office, it may not be all that good from an employees perspective!

  •  
    29

    anadio

    04/14/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    hmm,spreadin workers too thin seems to ring a bell here. I mean where workers are overburden with task,no matter the level of their competence, they are bound to loss enthusiasm and by extension dampened their competensy level.let it be noted here that trimming down or downsizing may cut cost but lower employees competensy.managers, take note.

  •  
    30

    jiking

    04/15/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    This has been touched on indirectly, but let me reiterate: making assurances you cannot or have no intention of keeping is a bad idea. If you tell someone they can move forward in a company with more education/experience/etc... then do it! If there's no incentive to go the extra mile, an employee will stop bothering after a few failed attempts and start doing the bare minimum to keep their job. Other employees will notice as well and begin to do the same.

  •  
    31

    AECPO

    04/16/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I agree that the article did not contain great detail or new insights, but it was right on the money with respect to typical management incompetence. I to have experienced all of these problems in my career and have come to the conclusion that the root cause is that those who began their professional careers decades ago have not kept their knowledge and skills up-to-date and relevant and therefore continue to make critical business decisions based on out-dated management theory.
    When this is combined with promoting people based on how well they are liked, (how often they golf, play on the company softball team on go to lunch with the boss) instead of on their competence and proven performance, the results are devastating for the business and demoralizing to those members of the team who are dedicating themselves to the organization's success instead of narcissistic self-promotion.

  •  
    32

    fireheart59

    04/16/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I like the fact that you set this up as What you have found, the Takeaway you gained from it and then reference where we can find the larger article or whatever. I think that is a great help for those of us with limited time and I appreciate it. I didn't think that you stated you "wrote" the article as one of the comments implied. Thanks.

  •  
    33

    ukjacq

    04/17/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Although somewhat generic, few will disagree with the 'five ways managers breed incompetence'.

    When I go into an organisation I can usually tell within a couple of hours what behaviours are being reinforced by the leadership of the company, evidenced by the behaviours I see in the people who work there at all levels. It is frequently the leadership behaviours that need 'refocussing' to enable people to do the good job they generally come to work to do!

    Leaders are not there to be everyone's best pal, their role is to ensure (and model) clear understanding of the standards and expectations of the job, remove obstacles enabling the workforce to get the job done right, first time, and to coach, direct and support the team(s). Numbers and targets alone seldom drive performance improvement - 'belonging' to a well led team and giving discretionary effort often does.

    And finally, perhaps an old fashioned thought - it is within the organisations capability to block internet access except for those who absolutely require it in order to do their job. People are at work to work productively in return for payment. Internet access at work is a privilege not a right, and social networking is rightfully conducted during social (i.e. unpaid) time. Why don't we review the internet access requirements at work? 'Cos most managers would feel very uncomfortable telling their people something so likely to provoke temper tantrums in the work place! Leaders would have that discussion though!



  •  
    34

    lemonayd

    04/17/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    Holy cow!!! I have seen ALL of these in two of the largest advertising agencies in South Africa.

    Is there a real, usable solution?

  •  
    35

    scottferg

    04/21/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    re - And finally, perhaps an old fashioned thought - it is within the organisations capability to block internet access except for those who absolutely require it in order to do their job. People are at work to work productively in return for payment. Internet access at work is a privilege not a right, and social networking is rightfully conducted during social (i.e. unpaid) time.

    Sure, but performance diminishes without regular breaks. Smokers have a 'right' to step outside and give themselves cancer every hour, and then there are the people who wander around the office inanely or spend 20 minutes making coffee. Allowing a little bit of latitude treats your staff like adults rather than children. I think most of those managers are scared their workers will find articles like this to give proper names to their incompetence. Plus as a manager, you soon notice who is looking for another job...

  •  
    36

    scottferg

    04/21/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    and if you expect workers to be on call constantly, put in unpaid overtime etc, then there must be give and take. So long as the work gets done, what is the problem?

  •  
    37

    Tom Schaber

    04/22/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    You are right on. My general rule of thumb when I was managing is that it will take six months for a new rep to start being productive. I always set milestones so both the rep and I knew he or she was on "knowledge target". If the rep did not achieve the milestones we discussed it and found solutions.

    Unfortunately, more managers than not have no reasonable plan to onboard new reps.

    T
    www.totalsalesmanager.wordpress.com

  •  
    38

    PersonnelAdmin

    04/29/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    First, have your IT department put up firewalls to block Facebook - problem solved. Now, I'd like to address Point 2, spreading workers too thin. Out of all of these, this one rings true to me. When companies downsize, they don't get rid of the work, just the people. The work is re-distributed among the remaining employees and next thing you know they are so jammed up that they make mistakes left and right. It is impossible to prioritize when you have a dozen things that must be done FIRST. This is not incompetence, it is a study in futility. The embattled worker sees that he/she is falling behind, work piles up, mistakes are pointed out, time must be made to correct the mistakes causing work to pile up even more. "Morale?" More like "despair."

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    39

    BionicWoman

    05/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    From reading all of your posts and from my own experience working in different industries and locations and talking with peers, it seems to me that many employees feel treated unfairly and rewards and recognition have not been adequate, chaste or truthful whether unintentional or intentional. I'm using the phrase "treated unfairly" in the broadest sense as it can be direct contact or communication but also indirect as truths become unveiled or other indirect unjustices come to light to a group or mass of people. This lack of disregard from management then trickles down to employees and expresses itself in ways that ultimately hampers and may even negatively affect performance, morale, communication and innovation. It also lays the foundation for a negatively producing company culture of dissatisfaction, distrust, disproportion, disingenuity, and downfall. This incubant company culture and it's effects then penetrates society as it is communicated by various means and even becomes part of what people expect and what is expected and thus becomes integrated into societal culture. Going to work for such a company than becomes only that "going to work," "getting paid" and "TGIF."
    The real question is how do we change? How can we innovate our processes, rewards systems, and communication so that it may be truthful and ethical? And how can we make these changes account for future change? My belief is that companies and society are not completely separate entities but rather they coexist. I beleive for change to be successful and move progressively it must be accompanied by good intentions and ethics at all times and at all levels. Truthfullness by way of transparency and a high level of communication. How may we achieve this?
    Gary Hamel's article is a must read and several commenters and myself have already brushed on this subject at this location:
    http://blogs.wsj.com/management/2009/03/24/the-facebook-generation-vs-the-fortune-500/.
    To which I can add that building an internal content management system of accountability and communication can also serve as a factor in an attempt to a more honest and qualified rewards and recognition system.

    - Linda Garcia

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    40

    BionicWoman

    05/10/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I would also like to add to my previous post by saying that it is a leader's or manager's duty to lead and manage employees or people. Blaming incompetence on employees and thus making it their problem seems like an excuse for the leader's or manager's incompetence.

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    BionicWoman

    05/10/09 | Report as spam

    EDITORIAL ERROR IN FIRST POST...

    "This lack of disregard" should read "This disregard"

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    42

    scribbler60

    05/14/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    OK, all decent points... except one. And we've had this discussion before, but I'll be damned if I can find it. (I believe the title included the phrase "Cry Wolf" or "Crying Wolf," but a search was fruitless.)

    Anyway, to the point: "The onus is on managers to create a sense of urgency."

    Nonsense.

    The more managers do this, the less effective it becomes. When EVERY project is "the most important project ever" and EVERY issue is "make or break" and EVERY decision is "fundamental to the success of our firm"... well, you get the picture.

    We all know the type: the manager who lets something sit collecting dust on his/her desk for a couple of months, and suddenly it's SUPER-URGENT. Or those whose every single instruction has "Attend to immediately" or every single email has that little irritating red exclamation mark.

    Soon enough, employees stop listening. It's purely self-preservation. If they attended to every super-urgent request with a blast of adrenalin, they'd collapse into a twitching heap before the end of the week.

    Employees are not stupid. They'll realize soon enough that the sense of urgency you as a manager create is entirely fictitious. But when the urgency is real, they won't be able to tell it from the thousand other "SUPER-URGENT/SUPER-IMPORTANT" requests that cross their desks.

    Yes, a sense of urgency can be a great motivating factor, but use it too often and it becomes worse than useless.

    If you, as a manager or a leader, have more than one "URGENT" email or instruction leaving your desk per week, then you're doing something very, very wrong.

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    43

    Doctor Bonnie

    05/22/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    How about we all take responsibility for ourselves and that includes managers and employees! What an idea! Pointing the finger does not accomplish anything. We all know incompetent managers and incompetent employees. An employee would be foolish to depend on their manager and a manager would be foolish to depend on their employee. Take accountability for the work that you do, produce results, and avoid the office politics whether you are a manager or employee. That's my advice!

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    BionicWoman

    05/24/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    While it is true that there are incompetent employees, it is a manager's responsiblity to identify incompetent employees and take necessary action.

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    45

    BionicWoman

    05/24/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I believe the dictionary definition of a manager is:
    1. Someone who controls resources and expenditures.
    2. Someone in charge of training an athlete or a team.

    I would like to think that company employees operate in a "team" environment and collaborate for the common goals of a company.

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    46

    BionicWoman

    05/24/09 | Report as spam

    RE: Five Ways Managers Breed Incompetence

    I do not believe that managers and employees should operate independently of each other. A manager's role is key in communicating the goals of the company, project, assignments and work.

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